Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Bill Ebert
Not finished with the refinancing but John's part went thru without a hitch. Would recommend working with John if you're thinking about going with Rocket Mortgage
Renee LeBlanc
Getting or refinancing a mortgage is never a fun process but Robert made it as painless and uncomplicated as it could possibly be. Everything was timely, efficient low-stress. I was very happy with my experience and would recommend Robert to anyone.
Harry Kautzman
Simon was recommended to me by my sister after she worked with him on a re-fi and was really happy with him. My experience working with him has been just as fantastic! He was extremely helpful looking through and understanding my options and figure out the best one for my situation and I'm extremely pleased the with whole experience.
Julie Begert Arnold
I found working with Crystal and her team to be very pleasant. Using the computer as a tool is second nature for me, which I enjoyed. When I spoke with her on the phone, she was always very helpful. My loan closed in a very timely manner. I was completely satisfied with my experience!
Julie Nolan
Steve was super easy to work with. Always responded back to us in a timely manner. The entire process went very well. Thank you!
Joel Madden
Nathan was extremely responsive to any questions or issues. Great job!
Mirella Tarbell
Erin was accommodating, courteous always there to answer any questions or concerns I might have. My overall experience was great not stressful at all. Thank you Erin and all the Rocket Mortgage team members that helped me.
Costena Walker
When I called Rocket Mortgage I didn't know what to expect. Right away I was connected to to Cass - my Morgage Banker. He was very polite and very informative. He made me feel at ease about the process. After talking, we made an appointment for him to call me back after I had gathered my documents so he could the process and get started on my refinance package. I was amazed at how smoothly things ...When I called Rocket Mortgage I didn't know what to expect. Right away I was connected to to Cass - my Morgage Banker. He was very polite and very informative. He made me feel at ease about the process. After talking, we made an appointment for him to call me back after I had gathered my documents so he could the process and get started on my refinance package. I was amazed at how smoothly things went. He explained things throughout the entire process. It covered just as much paperwork as the purchase of my home, it was just a more relaxed atmosphere. I received emails from Cass everytime there was a document to review and sign.
I was then introduced to Kelly King - my Client Care Specialist. She was very helpful as well. She walked me through the necessary paperwork and why I needed to submit them. Even though I was working with Kelly Cass continued to call to let me know how things were going and to see if I had any questions.
Then I was told that an appraiser would come out to assess my home. Ralph Tisa of Tisa Appraisers was scheduled to come do the appraisal. He called, introduced himself and confirmed the date and time he was to come. He came, was very polite and explained things every step of the way.
Next was my Closing Care Representative - Ronya Mallard. She called me and reviewed the closing documents and the figures on the mortgage for refinancing. She was very thorough.
Then on 6/10/16 a closing agent came to my home and reviewed all the paperwork, had me sign them and told me that my loan would fund on 6/15/16. Everyone went out of their way to make this a painless process and continued to put my mind at ease.
Throughout this entire process, Cass kept checking in with me even after it funded, he asked if I had any questions. I was very amazed when he called on Sunday afternoon 6/19/16 to see if there were any issues because he saw that I had logged onto my Rocket Mortgage. That was so very thoughtful of him. Cass and his team of professionals made my refinance go very smoothly and I will refer others to Cass and Rocket Mortgage
Thank you so much
Costena WalkerRead MoreRead Less
Steve Laughton
Dimitry exceeded in processing my loan and explaining the loan process in detail. He was not pushy and was very professional. We not only discussed the loan but also the NBA championship between the Cleveland Cavaliers and Golden State Warriors. I was well aware that Rocket Mortgage Arena was named after Rocket Mortgage CEO Dan Gilbert principal owner of the Cavaliers. It was a great series ...Dimitry exceeded in processing my loan and explaining the loan process in detail. He was not pushy and was very professional. We not only discussed the loan but also the NBA championship between the Cleveland Cavaliers and Golden State Warriors. I was well aware that Rocket Mortgage Arena was named after Rocket Mortgage CEO Dan Gilbert principal owner of the Cavaliers. It was a great series between my Warriors and Dimitri's Cavaliers and we good-naturedly ribbed each other during the series. This refinance loan is the third or fourth one I have had since we bought our home in 1991. I have to say, beyond a doubt, that this Rocket Mortgage was the smoothest and least costly of the four. I was totally satisfied with the process and wouldn't hesitate to call on Dimitri and Rocket Mortgage again should I ever decide to refinance again. I will also recommend Rocket Mortgage to any of my friends or acquaintances who are looking to refinance or purchase a home. Thanks again Rocket Mortgage. Read MoreRead Less
Li Wang
Attentive, sincere and timely, Frank's service made the already easy on-line process no more than simple, daily chores - and this is meant as a compliment!