Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Elayne Comfort Grantland
Outstanding service. Chris was great to work with had answers to our questions before we even thought to ask them. Working with Chris was so easy. I will recommend him to anyone thinking about taking out a home loan.
Lucas Fujikawa
We had a fabulous experince working with Cutter and Rocket Mortgage. He was really helpful, professional yet freindly. Cutter took care of every detail and checked in with us to let us know what to expect next. We couldn't be more pleased.
Mark Hulbert
Easy process, straight forward, no stress
Susan Russell
Carlton was amazing! Friendly, professional and you could tell he really cared. He went above and beyond to make sure all of my questions were answered and that I knew exactly what to expect from the process.
Sarah Roche
chris was the best! very helpful and always available to answer all our questions. couldn't ask for more.
Beverly DiMauro
If ALL customer service people had the character of Brock, NO ONE would ever go away frustrated, annoyed and babbling to themselves. He was clear, precise and answered all questions to my satisfaction. He did not come across as not liking his job. Once I was assigned another person in the steps toward a mortgage, I needed help. I left a message for said person and knew I had to wait possibly ...If ALL customer service people had the character of Brock, NO ONE would ever go away frustrated, annoyed and babbling to themselves. He was clear, precise and answered all questions to my satisfaction. He did not come across as not liking his job. Once I was assigned another person in the steps toward a mortgage, I needed help. I left a message for said person and knew I had to wait possibly hours, so I left message with Brock. He was first to call me, he was driving home from work! He answered my question right then. Brock has excellent communication skills and still offers any assistance if ever needed! Read MoreRead Less
Mario Alvarado
Bryan provided excellent customer service! At the beginning Bryan told me exactly how much the total cost would be for the new loan, the new interest rate and the new monthly payment. When I closed on the loan everything was exactly the same as Bryan previously indicated. I also want to add the Bryan was able to beat tall the competition. He was the only one out of four lenders that informed me ...Bryan provided excellent customer service! At the beginning Bryan told me exactly how much the total cost would be for the new loan, the new interest rate and the new monthly payment. When I closed on the loan everything was exactly the same as Bryan previously indicated. I also want to add the Bryan was able to beat tall the competition. He was the only one out of four lenders that informed me that because I was a disabled veteran that I qualified for a veteran waiver fee. Again, I was very impressed with Bryan. Furthermore, Bryan was always able to put me at ease through out the loan experience. I really appreaciate this because it made the process stress free.Read MoreRead Less
Linda Bodenstein
David was very helpful with every step taken at Rocket Mortgage. Courteous & more than willing to help in any way needed.
Matthew Berg
You did really good at making the process work smoothly. Thanks!
Michael Gangaware
Nick was great. The whole loan process was quick and easy. Nick answered all my questions without hesitation.