Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Rhoderick Rivera
Briana was very helpful. She listened to what we wanted, provided options, and delivered as promised. She was courteous and respectful throughout the process and very knowledgeable about her products. At the end of the day we got what we needed and it helped us out a lot.
Jeana Diaz
Quick and courteous! Excellent customer service
Alyssa Bell
Evan was nice and attentive. However, he was a little too zealous in his attention. There was an issue on the Rocket Mortgage side in regards to my name spelling. I am very busy throughout the day, however this did not stop him from rushing me on several occasions after I had already touched the docs during the day. I don't think that was his intention to rush me, he was just trying to get ...Evan was nice and attentive. However, he was a little too zealous in his attention. There was an issue on the Rocket Mortgage side in regards to my name spelling. I am very busy throughout the day, however this did not stop him from rushing me on several occasions after I had already touched the docs during the day. I don't think that was his intention to rush me, he was just trying to get everything straight to submit, but it was not awesome to have someone call multiple times in a day because their side of the work still wasn't correct. Word of advice, don't contact people on the weekends via phone unless you have their permission to. And try not to call people more than once throughout the day, especially when the mistake with the paperwork is on the Rocket Mortgage side and not on the borrower side. Make sure the problem is completely resolved and THEN contact the borrower to complete the paperwork. It's frustrating to keep signing or logging in to see the paperwork is still not correct. Otherwise, Evan was a knowledgeable and pleasant banker.Read MoreRead Less
Dan Johnson
The entire process was handled professionally by Dj and the team. By far the easiest, quickest and less stressful mortgage I have obtained.
Charles Toler
I must say Damon was very helpful in my loan application. Very professional in the process. His personal review of my situation was great. He knew just what I wanted to do and followed through on every step.
If you need a loan call Rocket Mortgage and ask for Damon
George Koste
My experience with Rocket Mortgage was extremely delightful due to the efforts of Jocelyn Ranier, who made me feel like family. She answered every question I had and was always available when I needed anything. Thanks to Jocelyn and the rest of the team at Rocket Mortgage, the whole procedure went as smooth as silk. I would definitely contact Jocelyn when I buy my next house.
Steve Albert
Sean did everything and more to get my refi accomplished. Mine was especially difficut , due to mishandling by the credit bureau's. Were were in the final days of my closing when it was finally resolved, due the the efforts of Sean and his team. I will look nowhere else in the future when I need another mortgage. Thanks Sean
Jonathan was a pleasure to work with and made the whole experience from start to finish an easy and enjoyable experience.
Debby Loggans
Steve did what he said he was going to do again and again. He is professional yet personable and very quick to respond.
Heith Coleman
Dan made the process easy and fast, great guy.