Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Peggy LaRosa
No complaints here! Connor was HELPFUL, FRIENDLY, RESPECTFUL & made our application easy. Thank you Connor!
Susan Dossette
Gwyneth was outstanding throughout the entire process. It was actually almost too easy. Thank You so much.
Drew DuBrin
Natisha is wonderfully responsive, caring, and knowledgeable.
Christina Karst
Bob was awesome! He was very patient as we were trying to figure out what the best choice was for ourselves. He was always available and always answered our questions. I won’t lie a big reason we went ahead with a loan via Rocket Mortgage is because of Bob.
Maria Somerville
Don is working with my husband to get a loan on our house. How can that be, my husband doesn't work. He can't get a job, he's 71 years old. He get SS and unemployment is for 7 monthly only. Than he's back unable to pay his current bills. I'm his wife and I'm on the house. All of this is being done behind my back. I will not sign any papers And my signature better not be forged.. I will take legal ...Don is working with my husband to get a loan on our house. How can that be, my husband doesn't work. He can't get a job, he's 71 years old. He get SS and unemployment is for 7 monthly only. Than he's back unable to pay his current bills. I'm his wife and I'm on the house. All of this is being done behind my back. I will not sign any papers And my signature better not be forged.. I will take legal action. Didn't Don ask a major question. Are you married is your wife on mortgage and title. I will be sending Don an email with the client s name etc along with phone # so he can explain.Read MoreRead Less
Don Grabow
Reply from Don Grabow:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less

Justin Holt
Elizabeth was awesome and super helpful throughout the whole loan process!! I was throwing questions when I assumed she was off hours and she would still respond.. Shows how she would go out of her way when she wasn't on the regular clock! I'd refer Elizabeth to anyone looking for someone knowledgeable and experienced, in my experience, refinancing!
Levi Matthews
John was absolutely great. Pleasure to work with, easy process, answered all my questions promptly and explained in a way I could understand. John is the gold standard of a person and professional. Fantastic human, and professional service…a rarity these days.
Karleen Johnston
I really enjoyed working with Allen. Allen is personable and professional. I was informed in all aspects of my loan . He was great to talk with and easy to reach if I had any questions. I think Allen is a huge asset for Rocket Mortgage!!!
Gabriel Rosario
Tiffany was amazing—so kind, professional, and assisted me every step in the process
Ro Mag
Robert gave great information and guidance through my loan process. Excellent service !!!!!