Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Deborah Mayhew
One more time. Nicholas was the kind of person every company dreams of having and so few companies do. Professional, knowledgeable, compassionate/empathetic and completely dedicated to not only his responsibilities but also to the Rocket Mortgage. The only complaint I have is that he was not my point of contact throughout the whole process. It would have been nice and less stress provoking if,...One more time. Nicholas was the kind of person every company dreams of having and so few companies do. Professional, knowledgeable, compassionate/empathetic and completely dedicated to not only his responsibilities but also to the Rocket Mortgage. The only complaint I have is that he was not my point of contact throughout the whole process. It would have been nice and less stress provoking if, instead of three (or maybe four) different people calling me asking for information I had already provided to someone else. I might add that Nicholas was the person who received the irate phone calls for me when one of the other people called. He listened to me, which was nice and tried to fix whatever was upsetting me at the time. Hopefully someone will read this and recognize his contributions.Read MoreRead Less
Barbara Kamphefner
Harry listened to my concerns and handled my requests very professionally. He made me feel like finally here was someone who would be offer to secure a refinancing loan even though I was retired and did not have too much of an incoming income.
Travis Tuberg
Dom really helped me out. I hate refinancing to the degree that I avoided it. The process of gathering all that information, sending and receiving all those faxes and all the signatures really turned me off to the process. Dom kept that to a bare minimum and the electronic signaturing was absolutely perfect. If for some reason this story relates to you, Better call Dom.
Bill Maher
Nick was easy to contact and talk with about the whole loan process. Even when someone else took lead I was still able to contact Nick and he was very helpful. I really appreciate his support thru out the process.
Aaron Warner
Very easy to work with
Responsive to requests
Smooth handoff when his responsibilities were complete
John Landi
Mark was really good to work with he always kept me informed on where I was in the loan process and answered all my questions right away
Zully DiLascio
Jonathan was extremely helpful in guiding us through our refinance process. He is very knowledgeable and answered all questions in a courteous manner. I would highly recommend him to anyone. He was a pleasure to work with!
Donald Stanton
Jason made the whole process easy, fast and fun
Joy Lecue
Tala was very excellent in her ability to get us the best loan possible. She was always helpful and very knowledgeable throughout the whole process from beginning through closing. I would definitely recommend her in the future! Thank you Tala!
Dale Skillicorn
Due to conflicting requirements of VA and our current situation, it appeared that our loan application was in trouble. Jeff handled all of the problems, we closed on time despite red tape entanglements and now we have our loan. Great Job by a true professional