Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Jamal Nasr
Nikki is professional, informative, and very customer friendly.
Glo Flores
Sandra is very patient, always willing to listen & to help. She always gave us a quick response to our question. She help us step by step on the on line processing of the loan.
Travis Crosland
Very friendly, easy to talk to and work with. Was there for me, like a neighbor doing me a favor. Chris worked around me schedule and needs.
Marian Grant
Natalie Lang was very professional as well as pleasant. She was very knowledgeable and addressed all my concerns.She was very efficient,and kept me well informed in the processing of my mortgage.Natalie made my experience quick,smooth and easy.I would highly recommend her to my family and friends.


Barry Bloch
Knowledgeable on all things mortgage related. Prompt response to all questions. Most enjoyable to work with.
Jason Nota
Andrew made our refinance go through smoothly and was there with any questions we might have had. He made everything clear to us and we were pleased with his services.
Shar Barr
Neal is a highly professional, extremely knowledgeable, and very personable Rocket Mortgage team member who goes out of his way to assist his clients through every step of the mortgage process. He listens and advocates for his clients. I would not hesitate to recommend Neal Brown for any mortgage loan needs. He is a true asset to Rocket Mortgage.

Thank you Neal for the exceptional customer service ...Neal is a highly professional, extremely knowledgeable, and very personable Rocket Mortgage team member who goes out of his way to assist his clients through every step of the mortgage process. He listens and advocates for his clients. I would not hesitate to recommend Neal Brown for any mortgage loan needs. He is a true asset to Rocket Mortgage.

Thank you Neal for the exceptional customer service you provided from day one. You are one of a kind! Hope you get that well-deserved promotion.

Sharlene MartinRead MoreRead Less
Phihung Huynh
Very helpful and follows up on everything we need help with. Polite and proactive to get everything done for my family needs. Thank you Scott. Highly recommend!
Claire Futral
My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted ...My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted was to jump through hoops for no reason, again. He kept asking us to trust him and that he would take care of us. After what we had been through we were rather cynical but didn't stay that way for long. He was sincere. He was genuine. He was knowledgeable. Most of all, he was honest. The day after speaking with him and starting the process, I was back to freaking out thinking Rocket Mortgage was going to pull the same shenanigans the other lenders had. Once again, he assured me that this was an easy process and he would help us every step of the way. He has held true to his word. I have bugged him numerous times throughout the process and he has always been there to listen to my concerns, answer any questions and if by chance he doesn't have the answer he gets it. In today's world, customer service seems to be a thing of the past. It is refreshing to know that there are still people like Robert out there who actually know what customer service is and strive to be the best. Bravo to Rocket Mortgage for having him as part of the team. Robert has saved our family from financial ruin. I guess you could say he is our personal loan hero! For that, we cannot thank you enough!Read MoreRead Less
Purwanti Ruff
Efficient and punctual. Kudo for his quick respond.