Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Barry Bloch
Knowledgeable on all things mortgage related. Prompt response to all questions. Most enjoyable to work with.
Jason Nota
Andrew made our refinance go through smoothly and was there with any questions we might have had. He made everything clear to us and we were pleased with his services.
Shar Barr
Neal is a highly professional, extremely knowledgeable, and very personable Rocket Mortgage team member who goes out of his way to assist his clients through every step of the mortgage process. He listens and advocates for his clients. I would not hesitate to recommend Neal Brown for any mortgage loan needs. He is a true asset to Rocket Mortgage.

Thank you Neal for the exceptional customer service ...Neal is a highly professional, extremely knowledgeable, and very personable Rocket Mortgage team member who goes out of his way to assist his clients through every step of the mortgage process. He listens and advocates for his clients. I would not hesitate to recommend Neal Brown for any mortgage loan needs. He is a true asset to Rocket Mortgage.

Thank you Neal for the exceptional customer service you provided from day one. You are one of a kind! Hope you get that well-deserved promotion.

Sharlene MartinRead MoreRead Less
Phihung Huynh
Very helpful and follows up on everything we need help with. Polite and proactive to get everything done for my family needs. Thank you Scott. Highly recommend!
Claire Futral
My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted ...My husband and I managed to get ourselves in a financial bind and really needed this refinance. WE were at our wits end with the whole refinancing process. We had been given the run around by several other financial institutions full of false hopes and fake pretenses. Late one evening Robert called me and to be quite honest, I didn't want to hear a thing he had to say. The last thing I wanted was to jump through hoops for no reason, again. He kept asking us to trust him and that he would take care of us. After what we had been through we were rather cynical but didn't stay that way for long. He was sincere. He was genuine. He was knowledgeable. Most of all, he was honest. The day after speaking with him and starting the process, I was back to freaking out thinking Rocket Mortgage was going to pull the same shenanigans the other lenders had. Once again, he assured me that this was an easy process and he would help us every step of the way. He has held true to his word. I have bugged him numerous times throughout the process and he has always been there to listen to my concerns, answer any questions and if by chance he doesn't have the answer he gets it. In today's world, customer service seems to be a thing of the past. It is refreshing to know that there are still people like Robert out there who actually know what customer service is and strive to be the best. Bravo to Rocket Mortgage for having him as part of the team. Robert has saved our family from financial ruin. I guess you could say he is our personal loan hero! For that, we cannot thank you enough!Read MoreRead Less
Purwanti Ruff
Efficient and punctual. Kudo for his quick respond.
Daisy Hopes
I am so grateful to have worked with Dered during my refinancing process! Derek went above and beyond to help me through this process! I could not have asked for a more patient and understanding agent. He even helped me get through the online process ... after hours. He didn't have to do that, but I'm so glad that he did. Could NOT have done it without his help. THANK YOU so much Derek!!! God ...I am so grateful to have worked with Dered during my refinancing process! Derek went above and beyond to help me through this process! I could not have asked for a more patient and understanding agent. He even helped me get through the online process ... after hours. He didn't have to do that, but I'm so glad that he did. Could NOT have done it without his help. THANK YOU so much Derek!!! God bless you Read MoreRead Less
Michael Bilyeu
My experience with Kyle was very professional quick easy and the low interest rate of 3.5%. I would recommend Kyle and Rocket Mortgage to anyone looking to refinance or butheir home .
Debbie Wheeler
Danny was very helpful and answered all of my many questions. The process was smooth and quick.
Signe Reeves
Working with Derek a real pleasure. He spent a lot of time on the phone with me answering many questions and explaining how my future would be better and easier. He walked me through all of the paperwork and was available even after his part of the work finished. I would say that Derek made this experience very easy and took place in a very short period of time.