Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Catherine McGraw Celaya
So easy! I've refinanced a few times and this by far was the best. Once we gave all our info... Wow, it was done. Andy is awesome!
Christine MacMillan
Very good experience. Would not hesitate to recomment Marjan handling of any home loan. Thanks.
Kent Morrison
His help and thorough handling of our loan made this an enjoyable experience. He was available and very willing to answer any question that we had. If we have future needs, I hope he will be available to assist us.
Kristal Lee
When I went into the market for a loan I did my due diligence, comparing quotes and rates from over twenty five lenders. I spoke with a representative from each company, getting a feel for what benefits and detriments there were for choosing a smaller company versus a mega corp, using a local bank versus an international one with branches in the US, having an agent local versus having one in a ...When I went into the market for a loan I did my due diligence, comparing quotes and rates from over twenty five lenders. I spoke with a representative from each company, getting a feel for what benefits and detriments there were for choosing a smaller company versus a mega corp, using a local bank versus an international one with branches in the US, having an agent local versus having one in a different state, and going with a recommended person versus finding my own. A close friend of mine, a professional in the field himself, strongly recommended someone from another company, cautioning me against Rocket Mortgage. My friend made a convincing argument, noting that because Rocket Mortgage is such a large organization I could fall through the cracks as soon as I committed with them, that it might be difficult to contact someone, that there'd be delayed response times, that having an agent in a different state would complicate the process, that the process would take longer, and that I would not have the direct one-on-one connection that someone local at a smaller agency could provide. Again, I took to Google and read up on all that I could, business ratings, customer reviews, etc. At this point I had already talked to Zach at Rocket Mortgage and liked him from the start. Sure I had my reservations about going with a larger company versus a personal referral but Zach made it impossible for me to say "no". He nailed every item on my checklist. He was knowledgeable, timely, and available even when I wasn't his client. This was a person I wanted on my team, especially for something so long-term.

I went with Zach and I couldn't be more pleased. Everything went smoothly, quickly, and as promised. There were no tricks or hidden fees and I could get a hold of him 10 out of 10 times. Without fail, when I had a question, he was there.

The bottom line is, go with Zach. You won't regret it.

If they made all-star trading cards for bankers, Zach's would be the one you'd want to laminate and pass down to your future progeny. Read MoreRead Less
Bob Dodge
Nick stayed in touch with us often to keep us informed that gave us the best rate that he could. I hope to work with him again.
Russell Sanders
From start to finish Zach was there to answer any question and would get back to me if I would message him extremely quickly.
Excellent service even now after closing still checking in to make sure every thing with house is good!
Melinda Sparks
My experience working with Mitchell was very positive and professional. He answered all of my question promptly and respectfully. I would definitely recommend Mitchell to service future clients.
George Roberts
One of the best professionals I have ever worked with. You can't go wrong if you work with Mitchel!
John Mutz
I had just come off a bad experience with a lender and decided to give Rocket Mortgage a try. From the get go Bob was extremely helpful and made the entire process very easy without stress. Thank you
Candice Kline Maddox
Tima is professional, knowledgable, personable, and trustworthy. We are thankful for his expertise and kindness. He was always available for us to answer questions, if a return call was needed he was very prompt. He was our favorite contact at Rocket Mortgage. I predict his future is bright, he has everything a customer hopes for.