Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Jon Pedersen
Stefan was assigned to me as part of my loan process. I had a fairly complicated situation, and Stefan put together a good program for me. While it didn't meet my needs currently, he was very upfront, transparent, and most of all not pushy. When I'm ready to proceed I'm going to go back to Stefan and see what he can do for me.
Ramelle Power
Brooke Craig Ford made consolidating and refinancing a truly enjoyable experience. From start to finish I felt like I was part of a team of professionals who knew how to handle every situation. Craig's knowledge and expertise eased the process. He can explain things in the simplest terms so that you don't ever feel confused or overwhelmed. I praise his professionalism and hospitality. I felt I ...Brooke Craig Ford made consolidating and refinancing a truly enjoyable experience. From start to finish I felt like I was part of a team of professionals who knew how to handle every situation. Craig's knowledge and expertise eased the process. He can explain things in the simplest terms so that you don't ever feel confused or overwhelmed. I praise his professionalism and hospitality. I felt I was dealing with a friend in the business. Read MoreRead Less
Bob Leahy
Rick is always happy to help me with any questions I may have and he always has the answers. I feel secure that I can turn to him with questions.
Natalie Bailey
My loan started March 3 n closed March 29th.. Manar made this happen . Thank you Rocket Mortgage !
Mark Pyc
Although I have experience in Home Buying, Mark has been a breath of fresh air. It has been many years since I purchased my last home and much has changed. I have a very aggressive closing date, and time is of the essence. When Mark first contacted me, I explained my situation to him and he not only embraced my circumstances, he put my mind to ease. His professionalism and knowledge along with his...Although I have experience in Home Buying, Mark has been a breath of fresh air. It has been many years since I purchased my last home and much has changed. I have a very aggressive closing date, and time is of the essence. When Mark first contacted me, I explained my situation to him and he not only embraced my circumstances, he put my mind to ease. His professionalism and knowledge along with his excellent communication skills has kept things going right on track. Mark has my highest recommendations.Read MoreRead Less
Bill Moore
Chris, you were very helpful with my refi. The online updates and status reports were great. I would certainly refer you to others and contact you with any future mortgage needs. Thank you
Mel Krohn
exceptionally professional and helpful
Justin Yoon
Chad was most helpful and made the process enjoyable.
Jack Woodward
Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact area (different workgroups in Rocket Mortgage) she would always either (1) know the answer, or (2) know who did. There were two times I did not find adequate answers from other Q people assigned to my ...Liliana was so helpful all along the pathway to getting my new mortgage. There were times when I would ask her for assistance in understanding something, and even if my question was not in her exact area (different workgroups in Rocket Mortgage) she would always either (1) know the answer, or (2) know who did. There were two times I did not find adequate answers from other Q people assigned to my mortgage and she would help when I called. In summary, she became my very able advisor and single-point (my decision) contact within Q. She was way above any normal level of helpful and friendly, on anyone's scale! Because I know Detroit, and where the Q officees are, we even shared comments about local eating establishments in the area. (Roasting Plant!) Nice to have a "real" person to help me, and NOT just another voice on the other end of the line. Liliana should be held up as an example of an employee that should be the standard of customer assistance and personal involvement.Read MoreRead Less
Chris Fangio
Very quick process and Brett was efficient and easy to work with. Will recommend him to friends and family looking for mortgage or refinance loans.