Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Heather Hoffman
Thomas is excellent as a Home Loan Expert. I would recommend him to anyone interested in getting a new loan or refinancing. Very professional and prompt in getting back to you. He is with you from start to finish and always checking in.
Jeanne Stock
The paperwork and information gathering was handled easily and with little stress. I was out of the country for 2 weeks and it still went smoothly. Thank you so much for the great rate.
Alison Patterson
Was very knowledgable and fast in getting back to me. We closed in record time!
Georgia N Savannah Norman
Michael was very helpful and a pleasure to work with. If i or my husband had any questions he was very Rocket Mortgage to respond with the information
Tony Johnson
Tim was very informative. It's almost surreal the way the process was so easy. I would highly recommend Tim and his team to any one. Very professional
Kristine Hejna
We had a quick and simple refi experience. My husband did all of the work with Adam, so I consider the experience magically effortless.
John Perry
When I first came to Rocket Mortgage, I was a first time house buyer and much of the process was very confusing. I was very lucky that Mark Hanna was our agent. He was always very patient and kind and truly cared about my family personally. He explained every single step of home buying smoothly and helped us understand what everything meant. He really took his time and put in so much effort for ...When I first came to Rocket Mortgage, I was a first time house buyer and much of the process was very confusing. I was very lucky that Mark Hanna was our agent. He was always very patient and kind and truly cared about my family personally. He explained every single step of home buying smoothly and helped us understand what everything meant. He really took his time and put in so much effort for us. My wife and I appreciated all that he did for us.

Unfortunately, we had extreme health circumstances that interfered and prevented us from following all the way through and we had to give up the house we were buying. We were at the final steps and while it must have been disappointing to our agent as well as our family's, he was genuinely concerned about our health and well being. He never once lost his patience and he always treated us with the utmost respect. We couldn't have asked for a better person to be our agent. We have been referring all our friends and family directly to Mark Hanna for all that have been ready to buy a home.

Although we are still not ready to start looking again, we will be using Mark Hanna in the future when we are that point in our lives. He still continues to check up on us from time to time and the dedication he shows is above and beyond. If we could give more stars for a rating we would! Thank you so much. Read MoreRead Less
Tony Jackson
Sandra was very flexible with my work schedule
Melissa Parent
My fiance and I have "problem credit", and are first-time buyers. Some very satisfied friends recommended Mark, so we got in touch and explained our situation. Instead of turning us down cold and hustling us off the phone, or simply ignoring our calls (which is how we are being treated elsewhere), Mark made us feel valued, and walked us through the process of improving our credit easily. He ...My fiance and I have "problem credit", and are first-time buyers. Some very satisfied friends recommended Mark, so we got in touch and explained our situation. Instead of turning us down cold and hustling us off the phone, or simply ignoring our calls (which is how we are being treated elsewhere), Mark made us feel valued, and walked us through the process of improving our credit easily. He gave us excellent, practical advice and we will absolutely be returning to him when we are ready to move forward!Read MoreRead Less
Bob DiGenno
Our experience with Cass has been first rate and enlightening. He showed personal concern regarding our situation and listened to our needs and numerous questions.He assured us that he would be there for us.We were very pleased with the process,which was orderly and timely.It was a pleasure to work with Cass.