Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Vianca Beaverhousen
Cass was really great throughout this entire process. He kept me informed and was with me the whole way.
Barbara Silcott
Gino was so polite and helpful...he made the experience so easy and pleasurable. Thank you so much Gino!!! Your the best!!
Juli Biondi
Dain is very helpful, enthusiastic and efficient. I was most happy with the speedy approval and closing for my current Refi. He did a great job!
Judy Luxford
This info about halting sugar cravings sounds great. I'll try it soon.
Jeff Pavlovich
Dan kept us informed at each step of the process. Appreciated the speed with which the process moved through each step. Would have loved led a note confirming that the payment was made to close out our other mortgage loan to make me feel close sure on the process.
Sharon Bowman
Best experience ever in refinancing! Made it very easy
Sebastian Martello
professional , friendly , knowledgeable , and patient when answering questions .
William Trumbore
I was thoroughly satisfied with the performance of Sam in facilitating our loan. He was always upbeat, positive, supportive and helpful. I felt assured that Sam would be there if I needed anything from a simple answer to a question to assistance in completing tasks that were needed. And he was!!! Every time I called for help Sam was either immediately available or responded in person within a ...I was thoroughly satisfied with the performance of Sam in facilitating our loan. He was always upbeat, positive, supportive and helpful. I felt assured that Sam would be there if I needed anything from a simple answer to a question to assistance in completing tasks that were needed. And he was!!! Every time I called for help Sam was either immediately available or responded in person within a very reasonable amount of time. I cannot fully express my appreciation of his assistance and attitude in making our loan process come to fruition.Read MoreRead Less
Zephyr Elise
It was just a typical Sunday morning drinking my coffee when I decided to try again to refi our home. I had been turned down a few years before. I said to myself, all they can say is no. In my pajamas I went to Rocket Mortgage and filled out all the info. Much to my surprise the response was very quick, that week I began gathering the info and scanning it to them. All online. About two weeks...It was just a typical Sunday morning drinking my coffee when I decided to try again to refi our home. I had been turned down a few years before. I said to myself, all they can say is no. In my pajamas I went to Rocket Mortgage and filled out all the info. Much to my surprise the response was very quick, that week I began gathering the info and scanning it to them. All online. About two weeks into it, we hit a snag. My husband was on medical leave. Losing two family members suddenly and tragically had taken it's toll and he was off for a bit. Someone requested a personal letter explaining all this, I was ready to leave the whole deal. Phil reached out right away, and said no letter was needed. He adjusted the terms, made them even better and saved not only the deal...but our dignity and privacy. Our family owes Phil a huge amount of gratitude. Not only did he say the right things, he did the right things too. I would not hesitate to go to Phil with our needs in the future. Love from Austin TexasRead MoreRead Less
Han Bonilla
He was professional and to the point.