Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Patricia Powenski
From the first day we talked with Danny he made sure he explained each step. His follow through was exceptional. He made sure everything was taken care of and he answered every question we had along the way. He was a pleasure to work with and I always felt comfortable calling or e-mailing if we had additional questions. It was a smooth process with Danny and everyone else we spoke to.
John Ketchum
Adam was great. He was responsive, knowledgeable, and was willing to answer all of my questions. When there were discrepancies between our discussion and the documents uploaded in the system, Adam assured me that all was in order and would be sorted out before closing. He called and checked in regularly and provided excellent briefings on what to expect along the way. I was shopping my ...Adam was great. He was responsive, knowledgeable, and was willing to answer all of my questions. When there were discrepancies between our discussion and the documents uploaded in the system, Adam assured me that all was in order and would be sorted out before closing. He called and checked in regularly and provided excellent briefings on what to expect along the way. I was shopping my mortgage around between a number of lenders and can confidently state that Adam's focus on providing great service is the #1 reason I ended up doing business with Rocket Mortgage. He is, with out a doubt, a great asset for Rocket Mortgage. Thanks, John KetchumRead MoreRead Less
Cathy Amato
Philip was great to deal with, very knowledgeable and helped move the process along quickly. Got answers to all of my questions in a timely manner and was very professional. I would recommend working with him to others.
Patti Templeton
Jill Patel was the mortgage banker we were lucky enough to get the first time we contacted Rocket Mortgage, and we have used her three or four times now. I have been extremely impressed with the knowledge, professionalism and especially the responsiveness I received from Jill. She explained the options available and worked to get us the best deal possible. She was always readily available to ...Jill Patel was the mortgage banker we were lucky enough to get the first time we contacted Rocket Mortgage, and we have used her three or four times now. I have been extremely impressed with the knowledge, professionalism and especially the responsiveness I received from Jill. She explained the options available and worked to get us the best deal possible. She was always readily available to answer any questions I had during the loan process and never ever made me feel like I was bothering her by calling with questions. Additionally, the Rocket Mortgage process is simple, efficient and extremely fast and with their online portal, you always know what stage your mortgage process is in. I have referred friends and family to Jill and Rocket Mortgage comfortable in knowing she will do an excellent job helping them with their mortgage needs too. Read MoreRead Less
Marjorie Walmsley
Brad was very helpful and professional. A very good listener. In the middle of the process, I fell, crushing my shoulder and had to be hospitalized for a shoulder replacement. He kept in touch and kept things moving. The whole loan process was an enjoyable experience because of Brad!
Lance Henderson
Brooke (Craig) Ford was awesome throughout the entire refinance process! From start to finish, my loan only took about three weeks to close. He was always accessible, available, and highly professional. Absolutely the best mortgage experience I've ever had. Thanks Brooke!
Chris Brown
Dan was very helpful and pleasant to deal with.
Dwayne Pittman
amie to excellent work love her
Michael Rosa
Thank you, Eliz for helping us to surmount the bumps that stood in our way. Were it not for your never-say-die attitude, we would not have been able to see the end of our journey. Your persistence and your handholding to guide us through the whole process are the main factors that we succeeded and for that we are most grateful to you.
Here's a toast to an amazing lady!
Paul Briscoe
When my refinance went south with the bank that originally did my mortgage, Mark stepped in and saved the day. We were doing a home renovation project and our bank was not able to respond in a timely manner or meet the terms that we originally agreed on. The whole process took nearly 4 months and I had nothing to show for it.

After talking with Mark for about 30 minutes, he was able to get the ...When my refinance went south with the bank that originally did my mortgage, Mark stepped in and saved the day. We were doing a home renovation project and our bank was not able to respond in a timely manner or meet the terms that we originally agreed on. The whole process took nearly 4 months and I had nothing to show for it.

After talking with Mark for about 30 minutes, he was able to get the paperwork ready to go and start us down the path to getting refinanced. The Rocket Mortgage app was excellent and what I thought was a nightmare turned into a dream. Within 45 days we had closed with Rocket Mortgage. Throughout the whole process Mark stuck with us, answered questions, and advocated for us within his organization.


Thank you, Mark! You are awesome.Read MoreRead Less