Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Don Baron
Sometimes you are on the receiving end of incredible customer service - this has been the case with Cass S and the entire Q/L Team. Thank You, we will be using you again!
Don Baron. Wellington FL
Loraine Stamp
My experience with Tony was amazing, I can't believe how easy the process was. I was apprehensive about the process but I quickly realized how honest and trustworthy Tony was, I did not hesitate to continue and finish the process. I love Tony and I will definitely recommend him to family and friends.
Marty Zulkoski
Alyssa,since I'm a bit sports minded gets the coach of the year award.Her qualities are what it would take to get such an award.motivational, personable, professional.I felt as if I were her only task of the day.Thank you Alyssa for your dedication .
Sincerely, Martin A. Z.
Fong-Lie Bavelaar
It had taken me many year's to try to refinance my home with a local bank, until my friend advised me to call Rocket Mortgage. I am very impressed with Tara, who explained everything into details for me to understand. Will refer Tara to friends who want to refinance their home.
Angel Douglas
Truly this was one of the most pleasant experiences I've ever had. Garrett is very helpful and knowledge. Throughout the process someone was always ready available to help with whatever question or need I had.
Conrad Koch
Derek was extremely helpful with getting me to closing.
He explained, very clearly, everything I needed to do and walked me through the process.
He was even available late at night to help with some problems I had with my bank.
I originally started the mortgage process with Citibank. I was 4 weeks into the process and Citi still didn't have everything they needed.
That is when I decided to go with ...Derek was extremely helpful with getting me to closing.
He explained, very clearly, everything I needed to do and walked me through the process.
He was even available late at night to help with some problems I had with my bank.
I originally started the mortgage process with Citibank. I was 4 weeks into the process and Citi still didn't have everything they needed.
That is when I decided to go with Rocket Mortgage. I spoke to Derek and we closed in less than 4 weeks.
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Ann Larocca
I was referred to Rocket Mortgage by a family member who had a wonderful experience with them. I decided to try them out and what a surprise I got. Jill Patel was my mortgage banker and I will never again use anyone but her. Jill is so pleasant to work with and incredibly knowledgeable. She was able to combine my equity loan that had a variable rate into my mortgage payment at a fixed rate ...I was referred to Rocket Mortgage by a family member who had a wonderful experience with them. I decided to try them out and what a surprise I got. Jill Patel was my mortgage banker and I will never again use anyone but her. Jill is so pleasant to work with and incredibly knowledgeable. She was able to combine my equity loan that had a variable rate into my mortgage payment at a fixed rate without increasing my monthly payment by a penny due to lowering my interest rate. In addition, she managed to help me pay off all my credit card debt and was able to save me over $800. every month. As a retiree, that is so important. I will never again use a local bank. Rocket Mortgage deserves it's name. This process is so quick and easy. Everything is on line and you are guided every step of the way. Jill returns all phone calls very quickly and has never gotten frustrated with my barrage of questions, sometimes the same ones over and over until I understood completely. Give Jill Patel a call just out of your curiosity and I guarantee you will want to go with Rocket Mortgage. And a bonus, you can close your loan in the comfort of your own home if you so desire. Jill is the best! Give her a chance to help you. You will be amazed at what she can do for you. Read MoreRead Less
Bill Geiser
Great job! Couldn't ask for more.
Felicia Etheridge
Very efficient--response time to any inquiry was expedient throughout the entire refi process.. Excellent customer attn!!
JS Hondo
Worjing with Rocket Mortgage was the best financial decison I made. I refinanced with them just 2 years after u purchased my home with Wells Fargo under and FHA loan. Ember advised me that I was qualified to have my FHA removed and refinance under a conventional loan. Ember was so patient to explain things with me step by step and was even more patient and understanding with my work schedule ...Worjing with Rocket Mortgage was the best financial decison I made. I refinanced with them just 2 years after u purchased my home with Wells Fargo under and FHA loan. Ember advised me that I was qualified to have my FHA removed and refinance under a conventional loan. Ember was so patient to explain things with me step by step and was even more patient and understanding with my work schedule since I was unable to be on top of this as much as I would've liked to due to my hectic work schedule.
What was different with Ember versus my first loan officer was that Ember wasn't so overbearing. She was organized and you can just tell she had a lot of experience with her job. She wasn't like my first loan officer who made the experience of buying a home a nightmare and constantly losing my paper work and refaxing information. The way that Rocket Mortgage is setup it doesn't allow anyone to lose any important and official documents. This made very comfortable. In fact, Ember and her team made me feel comfortable with my decision to refinance with them overall. When I closed on my house she called to confirm if everything went as smooth as she had explained it would be. I would definitely recommend any of my friends and family to refinance with Rocket Mortgage and if you get Ember as your agent, consider yourself lucky. Read MoreRead Less