Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Lyle Shughart
Having been in the financial services industry and being old school about customer service I was not sure about using a service such as Rocket Mortgage. Part of my career was doing all aspects of the mortgage process so I was hyper-alert to everything. Guess what? Robert and everyone else that I dealt with in the Rocket Mortgage organization were top notch. From the very first contact with Robert ...Having been in the financial services industry and being old school about customer service I was not sure about using a service such as Rocket Mortgage. Part of my career was doing all aspects of the mortgage process so I was hyper-alert to everything. Guess what? Robert and everyone else that I dealt with in the Rocket Mortgage organization were top notch. From the very first contact with Robert through to closing and funding the process was professional and customer oriented. It was a flawless and painless experience.Read MoreRead Less
Kauti Nicholls
We have only ever had positive experiences working with Jill Patel during our home loan purchases. She is incredibly experienced and knowledgeable as she helped navigate us through the purchase of 2 homes and 1 refinance. It will only take one conversation with her to recognize that she knows her stuff-you will trust her right away. I will definitely use her again for any future home purchases ...We have only ever had positive experiences working with Jill Patel during our home loan purchases. She is incredibly experienced and knowledgeable as she helped navigate us through the purchase of 2 homes and 1 refinance. It will only take one conversation with her to recognize that she knows her stuff-you will trust her right away. I will definitely use her again for any future home purchases and I always recommend her to my family and friends. Read MoreRead Less
Kathy Harris
Very knowledgeable, professional and friendly. Expedited my mortgage re-financing quickly with all the help I needed along the way. Would definitely recommend Clark and Rocket Mortgage.
Anthony Casalino
Mark has been completely understanding and unbelievable when it comes to explaining the mortgage process. He always answers the phone saying hello "Anthony"...maybe because I call too much. He has a way about him to make you feel comfortable with any and all questions. I would definitely use Mark in future in optaining another mortgage.
Martha Dorris
I have used Rocket Mortgage's Jill Patel for at least 3 refinances and had never experienced such an easy, efficient process. I was nervous the first time since it was entirely online but have never had an issue. Not only have I used Rocket Mortgage but several other family members have used them and Jill as well. She was responsive, professional, courteous and efficient. As a customer ...I have used Rocket Mortgage's Jill Patel for at least 3 refinances and had never experienced such an easy, efficient process. I was nervous the first time since it was entirely online but have never had an issue. Not only have I used Rocket Mortgage but several other family members have used them and Jill as well. She was responsive, professional, courteous and efficient. As a customer experience professional myself, I would be the first to identify any issues - I highly recommend her and Rocket Mortgage. Read MoreRead Less
Joyce Ryan
Mark Hannah was the most professional and nicest person I have ever dealt with, he was so accessible to me. If I called and he was on another call or busy with another client, he would always call me right back. Whatever my question was, or whatever concern I had, he would answer and put my mind to rest. He was such a great guy to talk to. Always explained everything in a manner I could ...Mark Hannah was the most professional and nicest person I have ever dealt with, he was so accessible to me. If I called and he was on another call or busy with another client, he would always call me right back. Whatever my question was, or whatever concern I had, he would answer and put my mind to rest. He was such a great guy to talk to. Always explained everything in a manner I could understand. Honestly, I would not want to work with anyone else, if I were buying another home. God Bless you Mark, you are the best at what you do. Joyce RyanRead MoreRead Less
Faryn Goldstein
Mark was extremely professional. He always returned phone calls within the same business day. He was always readily available to answer all of my questions and was always there to listen to my concerns.
Alison Logie
Richard and the entire Qiucken Loans team were a pleasure to deal with. Attentive, efficient and friendly.
They stayed in contact throughout the process and made it very easy to deal with all of them. I highly recommend giving Rocket Mortgage consideration if you are looking to get a mortgage loan. It really was a pleasant experience.
Ethan Steiger
Wow, what a great loan experience!
Penny Wagner
Wow! Where do I begin this review of Cass. Well, let me go back to a year ago when I made my first phone call. I told Cass about my home at the beach, my lifestyle, and why I wanted to refinance the mortgage to a lower interest rate. Cass listened and immediately drew up a plan. Then the problem, began, and it was all about me. You see, I had spoken to countless mortgage brokers who wanted to...Wow! Where do I begin this review of Cass. Well, let me go back to a year ago when I made my first phone call. I told Cass about my home at the beach, my lifestyle, and why I wanted to refinance the mortgage to a lower interest rate. Cass listened and immediately drew up a plan. Then the problem, began, and it was all about me. You see, I had spoken to countless mortgage brokers who wanted to engage you to spend money without any real chance to obtain a refinance. I bought my house high and when the market dipped, the house fell underwater. Yikes! Could Cass be for real? The market was up...? Was there a possibility I could close with a new mortgage rate? I talked myself out of continuing the discussion with Cass. I gave up. He didn't! He called me periodically to chat. He remembered the story about the book I had written. He showed genuine care, and we finally, because of Cass' persistence, closed with a new interest rate..(I'm saving thousands) Yeah for Cass, and yeah for the team at Rocket Mortgage. Read MoreRead Less