Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Katey Wagner
From the start Lisa was amazing to work with. I would recommend her to everyone and anyone.
Thank You Lisa!
Barbara Alderfer
Several weeks ago I tried to RATE my experience with Rocket Mortgage and it appeared not to be connecting/accepting my input. I saved my comments in case I had another opportunity. I will post below BUT I must add more kudos for Misty (Hopper) Fugate - she was primarily responsible for my not even looking at other mortgage offers. An outstanding person - excellent representative of Rocket ...Several weeks ago I tried to RATE my experience with Rocket Mortgage and it appeared not to be connecting/accepting my input. I saved my comments in case I had another opportunity. I will post below BUT I must add more kudos for Misty (Hopper) Fugate - she was primarily responsible for my not even looking at other mortgage offers. An outstanding person - excellent representative of Rocket Mortgage - totally knowledgeable ... should I go on? Follows my complete Rating for my experience with Rocket Mortgage and might I add, I am loving the Rocket Mortgage Mortgage website - have already set up Recurring payments!
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Totally unexpected, amazing experience!
We have had many (many) experiences buying and refinancing homes and we dreaded refinancing even though we knew we should. Finally, one day, I decided to investigate on-line. Rocket Mortgage was the first to contact us and in less than 30 days we had achieved a problem-free, professional, state-of-the-art refinance - my husband and I were left speechless. Our Mortgage Banker (Misty Hopper) was outstanding, knowledgeable, professional, and as a bonus, she was very, very nice - outstanding representative for Rocket Mortgage! Akin Adams our Client Care Specialist contacted us every day to keep us informed - we were never left wondering where things stood. I guess what I am trying to express is that everything about our Rocket Mortgage was top notch from the first encounter right on through the home appraisal team, the notary that came to our home to finalize the mortgage loan paperwork and the incredible on-line experience through the Rocket Mortgage web site Rocket Mortgage. Keep up the good work, Rocket Mortgage. P.S. Love the packaging of all the mortgage documents in one neatly bound book - nice touch! Looks like Rocket Mortgage is truly customer oriented!!
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Heather Morrison
Very nice and thorough. Spent extra time with me to go over other crazy senerios that I could dream up and would let me know if they made sense or not.
Jeanne Ferreira
Charlene was always available throughout the entire process. She returned our calls and answered our questions promptly!
Jodi Midkiff
Joe was excellent to deal with. Always answered my phone calls and emails immediately.
Martin Smith
Charlene really made my refinace experience very easy. Her wealth knowledge allowed her to be able to answer all my the way that I could understand And really made me feel comfortable throughout the whole process.
Jerry Farrar
My refinance experience with Christine was excellent! She made it effortless on my part and had the entire process finished in 30 days. I will refer her to my friends who are buying new homes or refinancing.
Jim Bauer
Robert made me feel like he was one of my family members working to get my refinance closed.
He was always on top of things and quick to address any concerns.
I highly reccomend Robert. I feel fortunate to have worked with him.
Regards,
Jim Bauer
Larry Jones
effective, informed,. I would say getting a mortage thru Brendan was effortless and no stress what so ever. I only had to leave my home twice before closing and that's my computers fault. Thanks Larry Jones
Marcia Hoffman
Eric was friendly and professional. My re-financing experience was seamless. I would highly recommend Eric to anyone who is seeking information about either a mortgage or a re-finance.