Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Mike Soroker
Mr. Hinojosa was simply wonderful and very professional in making our mortgage refinancing a perfect transaction.
Gayel Helm
Everything was great, with one exception. I told him first thing I had a card for $1,000.00 off my next loan purchased with Rocket Mortgage. It did not say "Home purchased, it said "Loan purchased," which we did. He said "They will get that info down the line." I told the next person, and the next person and the next. When it was time to close, I said I still did NOT see the $1,000.00 off. They ...Everything was great, with one exception. I told him first thing I had a card for $1,000.00 off my next loan purchased with Rocket Mortgage. It did not say "Home purchased, it said "Loan purchased," which we did. He said "They will get that info down the line." I told the next person, and the next person and the next. When it was time to close, I said I still did NOT see the $1,000.00 off. They said that was up to Sean, and sent me back to him. He said, "Too late." Then they send me another card. If you are not going to honor it, don't bother to send it. I was VERY disappointed with that, I counted on in, and everyone said they would see to it, but no one did.
Sincerely,
Bill HelmRead MoreRead Less
Alan Kautzman
Ted was awesome very knowledgeable, and very helpful. would recommend him to all my friends who are looking for a 1st mortgage or refi.
Meg Haderlie
I was very pleased with my experience with Jill. She walked me through the processes step by step. There was even a natural disaster in my area when I was suppose to be getting the appraisal and closing done so she extended everything a week so there was time to get it all done. I believe anyone who works with Jill will be very satisfied and comfortable with the procces.
Doug Vura
Steve provided quick, friendly service and answered all my questions. He is an excellent representative for Rocket Mortgage. I highly recommend anyone to ask for him when applying for a new mortgage or if they have any question about obtaining a refinance .
John Bousquet
Kory did an amazing job with our loan ... every phase was extremely organized and all expectations were exceeded by his professional approach to customer service. Thanks Kory Witt ... you were outstanding!
David Lanute
Curiosity about loan rates led me to respond to a web advertisement. I just wanted basic information without having to speak with a customer rep. But, in the end, I am more than satisfied that it led to Gerald and his no pressure, informative discussions about my personal situation and options available to me for solidifying my family's financial position as a homeowner. I think our first ...Curiosity about loan rates led me to respond to a web advertisement. I just wanted basic information without having to speak with a customer rep. But, in the end, I am more than satisfied that it led to Gerald and his no pressure, informative discussions about my personal situation and options available to me for solidifying my family's financial position as a homeowner. I think our first conversation lasted 45 minutes. Never have I been so satisfied with a mortgage application and delivery. Before agreeing to the mortgage I consulted with my attorney/tax lawyer, who had helped with three previous mortgage applications. He said you may pay a quarter percent more with Rocket Mortgage, but the ease of the process will make it worthwhile and cut weeks off the waiting period for approval. He also said to feel comfortable about signing the contracts (in my home) without his presence. I couldn't feel better about the results, and I thank Gerald and his colleagues for their guidance throughout the process.
David Lanute Read MoreRead Less
Alan Eisaman
Would highly recommend Cass. Great experience. Very pleasant to work with and he got the job done.
Carol Davies
Eliz was helpful, efficient and very nice to work with!
Tim Berasi
Wonderful, Lisa was very helpful and she cares! Quickly addressed all of my questions and concerns.
Thank you again.

Tim B