Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Pete Davis
Josh was great. Made it a very easy process to apply. Very much reccomend him, Rocket and the Rocket/Schwab partnership. Thanks all!
Larry Snyder
Brandon took over in the middle of my loan process from someone who quit. Usually that is not a good scenario but he kept things moving forward smoothly so the loan got closed in a timely manner. Can't really ask more than that.
Harriette Brathwaite-Walkes
Excellent customer service, patient, responsive and very knowledgeable in the field....
Carolyn Barnett
Gage was a pleasure to work with. He displayed great patience in answering our many questions and made us feel like we were his only clients. We highly recommend Gage to anyone looking to refinance. Thank you Gage for all your hard work
The Baker Family
Elizabeth is incredible. She’s extremely knowledgeable, friendly and made the entire process smooth and easy. She was a joy to work with!
Sharon Hazard
Kelly was amazing! Professional and understanding, patient and very professional throughout the entire process. A true joy to work with and highly recommend her!
Michael Young
Carly was most instrumental in getting my loan package pit together and submitted. I thank her for her efforts
Fat Beard Vlog
Jenna was great! She adjusted our loan amount multiple time to ensure we received the amount we were looking forward. She was courteous and responsive.
Stephen Brown
Jacob and Rocket came through when other lenders couldn't. Completely earned my trust and became a welcome phone call as we were negotiating our refinance. Thank you, Jacob! Highly recommended!
Jim Kaasch
Nice, but disappointed with her organization and document gathering process. Also failed to follow up on phone calls.
Erica Escamilla
Reply from Erica Escamilla:

Dear Jim,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Jim,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less