Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Robert Porterfield
Maryana was awesome to work with! Patiently explained all options and worked to get us the best rate. Also very responsive during the whole process.
Suzanne Rooney
Sammy secured my business because of his knowledge and professionalism. He thoroughly reviewed information with me ahead of time to ensure I was not wasting his or my time. Once the process started, he was there throughout, unlike many other mortgage companies who turn you over to the processing team. Sammy is the consummate professional and I would work with him again and recommend you do too.
Josey McGuire
Dan was very helpful the process was awesome, Thank you
jeff underwood
Guy was great,He handled everything so quickly and figured out the best options for my home equity loan.
Robert Stepeck
Joe really helped with my mortgage - made it fast, easy and seamless.
AAFD 128
Beware!!! What started out great turned into no answers and multiple hidden charges as well as interest rate changing even after signing lock in documents. As soon as you start questioning charges, communication becomes less. Also be smart and print out every documment you sign. Went back to look for docs that I signed online and they have all disappeared.
Anthony Russell
Reply from Anthony Russell:

Dear Daniel,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Daniel,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

James Wink
A Lifesaver in the World of Finance We had nearly given up hope—multiple lenders had turned us away, and the path forward looked impossible. Then we found Nik Zemla, and everything changed.

Nik is a rare kind of professional: resilient, creative, and deeply committed. As a Triple Crown Banker, his expertise isn't just impressive—it’s life-changing. He never gave up on us. Through persistence and ...A Lifesaver in the World of Finance We had nearly given up hope—multiple lenders had turned us away, and the path forward looked impossible. Then we found Nik Zemla, and everything changed.

Nik is a rare kind of professional: resilient, creative, and deeply committed. As a Triple Crown Banker, his expertise isn't just impressive—it’s life-changing. He never gave up on us. Through persistence and insight, he navigated our complex situation and secured a home equity loan refinance that others wouldn’t even consider.

Thanks to his dedication, we were able to reduce our debt and regain hope—not only for financial stability today, but for the dream of full freedom tomorrow.

If you’re looking for someone who combines strategy with heart, who treats your challenge as his mission, Nik Zemla is that person. We can’t recommend him highly enough.Read MoreRead Less
Kensi Weir
Zach was very helpful and thorough in explaining answers to my questions. Truly appreciated his assistance today.
Jim Burritt
Jacob has been great to work with. We have completed two mortgages with him and he has been helpful, competent, fun to work with and an ultimate professional.We will seek him out again should we need another mortgage or refinance.
David Scular
Dragged their feet on the closing which still has not happened. They lost and misplaced papers at no fault of ours and now we are likely getting dinged for a late payment to our previous mortgage company. Lesson learned.
Ryan Craven
Reply from Ryan Craven:

Dear David,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client ...Dear David,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-373-0821 if you would like to discuss this further.Read MoreRead Less