Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Mike Elias
Logan was great. Could not have been any easier. Was a trusted advisor during and after this entire process. Highly recommend.
Eric Hardy
Ms Sandra was a pleasure to work with. She work tirelessly with me until I was able to refinance my home. I really appreciate all of her help because I don’t think I would’ve been able to get it done without her.
Ken Dahl
Marie was everything we would have hoped for. Smart, clear, amazingly helpful! She made the process fantastic. She is a gem.
Parker Automotive
I feel that the numbers in the end did not match up as to what I was told by Brianna. I refinanced to lower the interest rate after purchasing my home initially on 11-31-23. I refinanced on 11-15-24. I was told that the cost would be about $8,000 at first. And once things started coming together, the cost changed to somewhere around $10,000. I contacted Brianna a few times to let her know ...I feel that the numbers in the end did not match up as to what I was told by Brianna. I refinanced to lower the interest rate after purchasing my home initially on 11-31-23. I refinanced on 11-15-24. I was told that the cost would be about $8,000 at first. And once things started coming together, the cost changed to somewhere around $10,000. I contacted Brianna a few times to let her know that I did not like the numbers that I was seeing on the new loan and she assured me that it would come down and it would all work out once the loan was paid off because I already had escrow and my home owners and taxes had just been paid. She also contacted me by text on 11-6-24 and said if I had not made a mortgage payment yet that I could skip it which would mean that I could skip the November and December payment. Well, I had already made the payment of $2,218, which meant I was out all of that money for no reason as we all know the majority of that payment went to the principal and there was no way to get the money back. My original loan amount was $230k and my new loan amount is $244k, which means I was also out the $2,218 November payment that I could have skipped and this refinance ended up costing me $246k. I had a bad feeling the entire time dealing with her and I shouldhave listened to my intuition and I am still waiting for answers as to where the monies went for the escrow that was collected on the original loan and on the new loan and why the numbers did not come down as I was told multiple times by fast talking Brianna. I am not satisfied at all!Read MoreRead Less
April VanZandt
Connor was great! He was very easy to work with and is very patient! He would always try his best to take care of any issues that came up and he did it lightning fast! Thank you for all of your help Connor! :)
Fatmata
Matt is a excellent extremely talented man that knows his job very well and I will absolutely please to recommend him to anyone one even when I get frustrated about everything taking so long asking for so many things he explained to me how things are going he understands me so well never get frustrated upset with me when I get upset he is culm never pushing me and he always listen I appreciate him...Matt is a excellent extremely talented man that knows his job very well and I will absolutely please to recommend him to anyone one even when I get frustrated about everything taking so long asking for so many things he explained to me how things are going he understands me so well never get frustrated upset with me when I get upset he is culm never pushing me and he always listen I appreciate him so much his insight absolutely please help to me always when I call him he returns my. Calls o r text me back he clarifying everything I don't understand he care about his clients his people skills are honest and truly care may God almighty continue to strengthen bless him in all areas of his life thank you matt.Read MoreRead Less
Barb Lewis
Cameron was very helpful and always available with all my questions and concerns
Emmett Storey
Andi was a real professional right from the start. He did something most people do not know how to do; he listened. He did not interrupt and try to push products on you. He offered expert advice based on his experience and worked with us. We felt like Andi really cared. Truly a professional.
Joel Moore
I've been with Rocket Mortgage now for about 6 years and they always offer a good experience and you can trust them to get you the best rate possible in the market place.It was a seamless and smooth experience from start to finish and Raheem was excellent, thanks guys!
Henry Gonzalez
Shaun was super helpful and informative