Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Glenda Cardona
Tiffany was wonderful! She would promptly return my calls and she was very knowledgeable and helpful. Thank you Tiffany! You made our experience with Rocket Mortgage a great one!
Kirt Ways
Nancy was knowledgeable, informative, friendly, and patient. She always got back to me in a timely fashion. She is greatly appreciated.
Sherry Martin
Sarah walked me through every single step of refinance process, calmed my nervousness, and answered every question I had promptly and professionally. She made my refi a smooth experience. I’d gladly work with her again in the future.
Zach muse
Not impressed with his attitude. When he gets asked about something that he may have missed he gets confrontational. Then he quits responding. Whether he was wrong or his coworker that gave the conflicting info was wrong, it seems he isn't mature enough to handle it. I won't use Keegan again. Or recommend him.
Keegan McMillan
Reply from Keegan McMillan:

Dear Zachary,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Zachary,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

michael jeffries
Chelsea was great always seemed to have the right answer.
Neil Cooperstein
As a business owner for 28 years, I know the importance, and value, to a company to have employees that are knowledgeable, professional, reliable and dependable…………and genuinely care to help others.
Last year was a very difficult year for me and my family on many personal and emotional levels. We suffered family loss as well as medical situations that we are currently addressing.
The importance of ...As a business owner for 28 years, I know the importance, and value, to a company to have employees that are knowledgeable, professional, reliable and dependable…………and genuinely care to help others.
Last year was a very difficult year for me and my family on many personal and emotional levels. We suffered family loss as well as medical situations that we are currently addressing.
The importance of this loan and the ability to re-structure parts of our lives was invaluable.
The care, warmth and the genuine desire to help was so sincere when talking with Christina. Her knowledge and guidance is beyond words, and besides her now being my financial contact at Rocket Mortgage, I’d like to consider her more than that, I’d like to consider myself her a friend. She is as sweet as she is the utmost professional.
Too often, we as consumers are quick to complain about subpar or inferior service from the mediocre representatives of various institutions. That is why it gives me so much pleasure to give credit where credit is deservedly due. Christina, THE stellar representative of Rocket Mortgage, must be commended and praised for her devoted attention and extensive caring in their dedication to superb customer service.
I hope the executives at Rocket Mortgage realize how lucky they are to have a person such as Christina represent their company.
I know I would.
Christina welcomed us into the Rocket family.
Thank you, Christina, it’s nice to be here.Read MoreRead Less
Hector Morales
Jason Hayzlett Was amazing to work with. He was so pleasant and knowledgeable. He made this experience so smooth. Job well done.
Maria markonidis
Amazing experience. Highly recommend to anyone thinking of getting a mortgage or refinancing with cash out like we did. Rocket mortgage app was excellent throughout the
process. Ali communicated throughout and always available when we had any questions. Very impressive. Thank you
Carrie Timko
Lynae was fantastic. She was patient and kind and told the TRUTH which is more than I can say for some others I've worked with. Thank you for getting this done for us and being there every step of the way!
Dan Perkins
Kory did a great job. Communication was quick and easy. He answered my questions as best as possible and was happy to call when it was better than an email.