Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Stephen Brown
Jacob and Rocket came through when other lenders couldn't. Completely earned my trust and became a welcome phone call as we were negotiating our refinance. Thank you, Jacob! Highly recommended!
Jim Kaasch
Nice, but disappointed with her organization and document gathering process. Also failed to follow up on phone calls.
Erica Escamilla
Reply from Erica Escamilla:

Dear Jim,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Jim,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Michelle Perciavalle
I don’t typically write reviews, but I was so impressed with Lennette that I couldn’t stay silent—especially in today’s world, where many people seem indifferent about their work. Lennette is a true professional who genuinely cares about her clients and the quality of her service.

She is patient, knowledgeable, and always available. Unlike so many others, she actually picks up the phone and stays ...I don’t typically write reviews, but I was so impressed with Lennette that I couldn’t stay silent—especially in today’s world, where many people seem indifferent about their work. Lennette is a true professional who genuinely cares about her clients and the quality of her service.

She is patient, knowledgeable, and always available. Unlike so many others, she actually picks up the phone and stays with you until everything is taken care of. Thanks to her dedication and efficiency, we were able to close our loan in less than 21 days, and the entire process was absolutely seamless.

I would recommend Lennette without hesitation to any of my friends looking to refinance their home or secure a HELOC. She is simply amazing!

Thank you, Lennette!Read MoreRead Less
Scott Worrell
Fantastic costumer service
Odessa Williams
Jason was very proffesion patient and very knowledge I give him 5 stars
Mark Baxley
Dom was incredibly knowledgeable and patient in answering all our questions. Refi process went smoothly and quickly. Highly recommend Dom and Rocket Mortgage!
bonnie kerr
My late husband and I have owned 6 houses/condos from Colorado to Florida during our marriage and not once did we have the quality of Aaron. He was always available; always helpful; and personal. Rocket has a good reputation and I can't help but think employees like Aaron is one of those reasons. Thank you thank you Aaron for making this so painless and enjoyable.
Shawn Mccarron
Working with Sam was extremely easy. He explained the process from beginning to end. Sam is a great asset to Rocket Mortgage.
Laura Helene
Greta was very helpful and patient as we went through the paperwork online. Super pleasant!
Volodymyra Iakubtsiv
We had an excellent experience working with Mr. Marvel during our refinancing process. He is very organized, professional, and responsive. His competency, dedication and highly efficient work eased each step of the process. We greatly appreciate his guidance and assistance.