Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Tony Soprano
James made applying for a home equity loan go really smoothly. I'd highly recommend him.
Brenda Sisson
Joshua was very professional, kind & informative. He was quick to respond and answered all my questions/

Thank you
Laurie Fenton Yeagley
We recently secured a home equity loan from Rocket Mortgage. While we were in the early phases of determining which company we would use for our financing, I was on the Rocket Mortgage website, a chat box popped up. I mistakenly assumed it would be a bot of some kind, but I soon realized I was actually chatting with a live banker, not an AI generated script. That banker was Katlyn Hughes. We ...We recently secured a home equity loan from Rocket Mortgage. While we were in the early phases of determining which company we would use for our financing, I was on the Rocket Mortgage website, a chat box popped up. I mistakenly assumed it would be a bot of some kind, but I soon realized I was actually chatting with a live banker, not an AI generated script. That banker was Katlyn Hughes. We arranged to speak on the phone a few days after our initial interaction on the website. I liked Katlyn immediately. She was warm, friendly, and professional. There were no questions she could not answer, and her guidance throughout the process of obtaining our loan was a welcome surprise. The timelines Katlyn set forth were met every time, and she never made us feel like we were inconveniencing her when I would text or call her with additional questions. Although Katlyn became our banker by chance, she will be our banker of choice going forward. She definitely made what could have been a very daunting process an easy, uncomplicated one. Thank you, Katlyn!Read MoreRead Less
Ed
Miranda is a very intelligent lady in the mortgage business she'll explains the process of what's happening great lady to work with I highly recommend Miranda for your mortgage needs 😀 thank you Miranda.
Alfreda Jackson
Eric was very informative as to what I wanted to do. The process went very quick and smooth. He was very patient with me. I would recommend him to others.
David Jessamy
It felt relatively easy working with Moe. He was knowledgeable and professionally conducted himself. He was also helpful and quick to provide help. Overall, the process was surprisingly straightforward and expedient. I would work with Moe and recommend him to anyone looking to conduct a similar experience. Moe represented Rocket Mortage well. I'm pleased with the whole experience. Thank you, ...It felt relatively easy working with Moe. He was knowledgeable and professionally conducted himself. He was also helpful and quick to provide help. Overall, the process was surprisingly straightforward and expedient. I would work with Moe and recommend him to anyone looking to conduct a similar experience. Moe represented Rocket Mortage well. I'm pleased with the whole experience. Thank you, Rocket Mortage!Read MoreRead Less
David Williams
Matthew was exceptional from day one until the end.
He was easy to reach, returned messages promptly, proactively kept us informed and updated frequently, and was always sincerely eager to help with our many questions. Matthew made this home refinance process the easiest one yet.
Thank you Matthew!
James Patton
Michael is very knowledgeable and professional very much into making things happen quickly and efficiently. Very satisfied with his service.
Mick Pierce
Outstanding is the word that I would describe Matthew. He patiently explained, on multiple phone calls, emails and faxes what our options were to refinance. He was with us every step of the way with a process that got very cumbersome and confusing. He is very personable, extremely knowledgeable and is very easy to work with. We highly recommend working with Matt.
paulette brown
Wonderful to work with, very knowledgeable and accommodating