Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Alan Turk
Got me what I asked for and saved me 3 thousand and a lower rate.
Paul Brye
Shawn is straightforward to work with. The document process is extensive, but it's workable with document upload technology.
Susan Soss Honn
Ellen was very personable and proficient in guiding me through the loan process. She's very upbeat and patient. I'm glad to have had her expertise to get to closing.
Jeannie Wright James Keith
I would highly recommend Sarah and the entire Rocket Morgage team. Everyone on the team were very helpful and understanding in getting my loan through the approval process. We had a couple of hick-ups with my income but after several discussions with Sarah and Matt, they were able to understand the situation to their satisfaction and got the final approval. I have tried with several other ...I would highly recommend Sarah and the entire Rocket Morgage team. Everyone on the team were very helpful and understanding in getting my loan through the approval process. We had a couple of hick-ups with my income but after several discussions with Sarah and Matt, they were able to understand the situation to their satisfaction and got the final approval. I have tried with several other mortgage companies before Rocket Mortgage and they were a +20 above any other companies I had worked with in the past. KUDOs to Sarah and the entire team....great job!!!!Read MoreRead Less
Bill S
Giovanna was extremely helpful in my process for a second mortgage. She was timely, friendly but professional, I was more than happy with interacting with her on this loan. She's the best.
Pam Collum
Very knowledgeable and professional. Very happy with our experience. Tameisha was great!
Courtney Solomine
Joseph made the refinance process quick, easy and flawless. He's also super helpful. Highly recommend!!;;
Katrina Rolfe
Jake was very intelligent, patient, and polite through the whole refinance mortgage process. He would respond to my phone calls and texts immediately. Loved working with Jake. He was outstanding.
Christine Lucas
Debbie was responsive the first two weeks of my loan opening and then after that she was never available and was out of the office. It took over 70 days for my loan to close and because of her absence I had two reach out to multiple people and had to keep resubmitting documents. The loan closing firm provided more assistance in getting my loan closed than Debbie did. I won’t be referring Rocket ...Debbie was responsive the first two weeks of my loan opening and then after that she was never available and was out of the office. It took over 70 days for my loan to close and because of her absence I had two reach out to multiple people and had to keep resubmitting documents. The loan closing firm provided more assistance in getting my loan closed than Debbie did. I won’t be referring Rocket Mortgage to any of my friends or family after the experience I had.Read MoreRead Less
Katie Yowell
Chris was so patient, understanding and helpful throughout our refinancing process. I felt that the communication from all departments during the duration of our process was aligned and effective. Pleased with our experience and will recommend Rocket to anyone who will listen!!!!