Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Alice Cook
What an amazing person Sandra is!! We just closed on our loan and she was so helpful. She made the process go smooth even through a couple hiccups. I would definitely recommend her for all your home loan needs💗
Maria Polo
Kim was professional, clear and concise in her explanation of the product that best suited my needs and available at all times. The process was simple and easy. I am extremely pleased and will recommend Kim to friends and family. Thank you Kim. Maria
Shelley Lee
Bill was great to work with. We had done business with Rocket in the past & it went smoothly. This time we had to contact Bill a few extra times with questions. Bill got right to work & found the answers for us.
Picones Residence
It was an absolute pleasure working with Cass during his part of the refinance process. He ran everything so smoothly and made the process seamless. Our initial mortgage company was very hard to work with, frequently requesting redundant information for months. This was not the case with Cass, as he was able to formulate and execute a plan for us masterfully. He took care of my little family in a ...It was an absolute pleasure working with Cass during his part of the refinance process. He ran everything so smoothly and made the process seamless. Our initial mortgage company was very hard to work with, frequently requesting redundant information for months. This was not the case with Cass, as he was able to formulate and execute a plan for us masterfully. He took care of my little family in a time when we needed it the most. We look forward in working with him in the near future. Thank you for everything Cass!Read MoreRead Less
Donny de Leon
Subject: Outstanding Service from Mr. Darryl Brown at Rocket Mortgage

I am writing to express my sincerest appreciation for the exceptional service provided by Mr. Darryl Brown, Loan Specialist at Rocket Mortgage.
From our very first conversation, Darryl exemplified what it means to be a true professional in the financial industry. He took the time to listen to our concerns with genuine kindness ...Subject: Outstanding Service from Mr. Darryl Brown at Rocket Mortgage

I am writing to express my sincerest appreciation for the exceptional service provided by Mr. Darryl Brown, Loan Specialist at Rocket Mortgage.
From our very first conversation, Darryl exemplified what it means to be a true professional in the financial industry. He took the time to listen to our concerns with genuine kindness and empathy.

After experiencing significant frustration with Chase Bank regarding our home equity loan application, my husband and I found ourselves in a challenging position. Chase had strung us along for far too long, and their delays left us with pressing time constraints due to an upcoming home project and overseas travel.
When I reached out to Darryl and explained our predicament, he immediately understood the urgency of our needs. He assured us that he would place an urgent request for our loan, acknowledging our status as current customers of Rocket Mortgage.

I am thrilled to report that Darryl delivered on his promise. In less than a week, we are set to close on our loan this coming Monday. The contrast between our experience at Rocket Mortgage and our previous experience with Chase Bank is truly remarkable.
We could not be happier with the service we received from Darryl. His professionalism, patience, and commitment to excellent customer service made a world of difference during this process.

Thank you, Mr. Darryl Brown, for your outstanding support. We are incredibly grateful for your help and highly recommend your services to anyone in need of a loan specialist.

Warm regards,
Donny M De Leon
David E SwansonRead MoreRead Less
Hattie Williams
Darren was AWESOME!!! Responded to all my questions and/or concerns in a timely manner. Explained everything to me in detail, made it comfortable for me to address any issues with him. I couldn't have asked for any more from a representative.
aggie Stell
Kim was very helpful in everything that we had to do. She made it easy to understand what needed to be done. Helpful in how to do all the paperwork.
Helena Ward
Made my loan process easy and quick. AB was available any time I had a question or concern.
Chris Fitzsimonds
Brian was so easy to work with. Extremely knowledgeable and responded back to me quickly each time I had a question. I'll definitely be choosing to work with him again in the future.
Chlunda Woods
Ryan is awesome and amazing. Very friendly and he has patience. Ryan is what everyone needs. Thank you so much Ryan.