Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

nina behrens
It was a pleasure to work with Steve. He was an outstanding representation of RM and the process was smooth and clearly structured and easy to follow. I strongly recommend working with Steve.
Joseph Battifarano
I was unsure about whether to refinance or get a HELOC. Larry walked me through some best practices and some typical scenarios most people do that are more standard. This was really appreciated and helped with my decision making process.
Enid Jones
Mary was so helpful throughout the whole process that we could not believe how easy it was. Thank you so much for your guidance and reassurance that we would be ok. She is a true professional and so personable. Thank you to Mary and all the people that we have encountered. I would recommend people try Rocket Mortgage first before all others.
Kevin Caron
Overall the experience started off very well. He kept me in the loop and I felt confident with the information he was providing me. Along the way, I started to lose confidence. The information he had quoted me for closing cost were not accurate and were much more than he said it would be. He also led me to believe that I could get a 2 month grace on my first payment. When speaking with the ...Overall the experience started off very well. He kept me in the loop and I felt confident with the information he was providing me. Along the way, I started to lose confidence. The information he had quoted me for closing cost were not accurate and were much more than he said it would be. He also led me to believe that I could get a 2 month grace on my first payment. When speaking with the closing team, they stated he should know that based on the type of loan, it is only 1 month. It felt as though he was trying to earn whatever commission he was going to get off this closing by trying to sell me a pipe dream. Overall, from my first experience of when I originally purchased my house to now, VERY DIFFERENT EXPERIENCE. I loved my initial experience, but can't say I loved this one.Read MoreRead Less
Dane St Claire
Reply from Dane St Claire:

Dear Kevin,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any...Dear Kevin,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less

BHP Malik Gordon Sr.
Lawrence was very professional, prompt and timely during this process!
Eddie Lemos
Jack was our contact for our loan with Rocket Mortgage he made the process quick and painless. Jack also followed up though the whole process which was very appreciative. All an all it was a great experience
Thanks again jack
Rahul M
Michele is one of the best Mortgage Bankers that we have worked with. Being a first time home buyer, the suggestions, inputs that she provided all along the process was a definite blessing and I would have no hesitation at all in recommending her service!
Casey Ingram
Made what seemed like a daunting process for first timers easy and was there to answer any questions I had about the process.
Gary Iteen
am sending this note to let you know it was a genuine pleasure dealing with your employee Anton from start to finish in our recent refinance of our mortgage. He was always concerned and very courteous, and followed up where it was needed, right through the closing last night.
Ever service company should have such customer- oriented representatives.
He made it a real pleasure dealing with your ...am sending this note to let you know it was a genuine pleasure dealing with your employee Anton from start to finish in our recent refinance of our mortgage. He was always concerned and very courteous, and followed up where it was needed, right through the closing last night.
Ever service company should have such customer- oriented representatives.
He made it a real pleasure dealing with your company in what could have been a confusing and stressful process. Kudos to Anton! And thanks to Rocket Mortgage.

Gary and Barb Iteen
Sent from my iPhoneRead MoreRead Less
Cliff Ange
Corban is the best banker we have ever dealt with. His attention to detail has helped us tremendous, his attitude towards us was something you don't find in our world today. I would recommend him to anyone. He is a great young man with a servant heart. Any company would be all the better for having him on staff.