Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Rocket Mortgage - Refinance Team's Reviews

Leenochka Matos
It was a great experience working with Ricardo. Attentive, professional and diligent with our questions throughout our refinancing process. 100% recommend him and Rocket Mortgage.
Donald Rodrick
Steph was a 7 star performer!! He outlined the process at the very beginning and was always available to help. We have been thru this process several times in the past 33 years and it by far the smoothest! Pay him more before he gets away!!!
Shane Smith
Paige was awesome to work with. She was honest and personable. She came up with good solutions and was not pushy about selling her products. When talking to her, it felt like I was talking to a friend. Thank you Paige!
Amy Whitworth
Joseph was AMAZING - he was knowledgeable, professional. and helped me understand all the options for this loan. I felt that he was a strong advocate for us! He explained the process very well and checked in along the way!
Dave Fournier
Working with Velte on our loan was a pleasure. It took a few months for my family to make a decision on equity and Velte was patient with us staying in touch and answering all our questions as we finalized our decision. Once our decision was made he guided us through the closing process which was quick and easy. Would definitely work with him again on future loans.
Matt McQueen
Did not seem to understand the urgency in my loan. He left the office for three days with no communication to me while we were in the middle of trying to close alone. He also told me the wrong closing dates numerous times and the wrong dates for when I would receive my money.
Devin Macdonald
Reply from Devin Macdonald:

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the ...I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

roslyn gunn
“Micah made refinance home loan very transparent and simple! He explained everything step by step! … Again, Thanks for a wonderful experience!”
Dillon
Super nice, clear voice, attentive, and treats you like a person and not a number. Always checked on us during our process. Highly recommend her for anything you need when working with Rocket Mortgage.
rante wagner
Tommy was very helpful & dependable. WAGNER APPROVED!
Colin Richardson
Michael was very helpful to me as I navigated this process. He was proactive but never pushy and always took the time to answer my questions.