Alan was very helpful and always available. Not once did I ever have to wait for a response to a question nor did I ever have to wait longer than a few minutes for a call back from him. Great experience.
James Wallis
James Wallis
551
Alan was great. Needed to close quickly and his help was fantastic!!
Suzanne Alvarez
Suzanne Alvarez
551
Had a great experience with Alan. One of the many things I liked is Alan kept me informed every step of the way, even when my loan was no longer on his desk and in another process, I could always email Alan with any questions and he answered my question. The service was excellent and I will refer Alan whenever I get the chance to my family and friends.
Homer Sonny Hoffman
Homer Sonny Hoffman
551
very nice helped out a whole bunch he's a very smart person
Jerome Clinton
Jerome Clinton
551
All I can say is that Alan is great! He was with us each step of the process, explained everything, and made this a very painless and positive experience. I’m hoping to refinance with him soon and wouldn’t even consider going somewhere else. Top notch service with a personal touch.
Lenny Thomas
Lenny Thomas
551
Alan was the best, very knowledgeably, very truthful , his money matters knowledge was extremely helpful, he went out of his way to help me. I wouldn't want anyone else to handle my business with Rocket Mortgage but Alan
Dolores Sypowicz
Dolores Sypowicz
551
Alan was professional, knowledgeable and expedited our mortgage in a timely manner. I would recommend him to a friend or family member.
Les Siglin
Les Siglin
541
I was extremely impressed with Alan when we started the process. I would give him a 5, except there were a couple things that happened after hand-off that I did not quite agree with. First, the woman on his team to whom I was handed off, was difficult to understand when she spoke. I did mention it to her, but she doid not seem to make any attempt to adjust her seaking speed or timbre. Second, ...I was extremely impressed with Alan when we started the process. I would give him a 5, except there were a couple things that happened after hand-off that I did not quite agree with. First, the woman on his team to whom I was handed off, was difficult to understand when she spoke. I did mention it to her, but she doid not seem to make any attempt to adjust her seaking speed or timbre. Second, Alan told me up front that one of Rocket Mortgage's big selling points is that the company would not sell my loan to a third party. It turns out the loan was sold to another bank. If it were not for the fact that I have been instructed to keep making payments to Rocket Mortgage, I would be much more upset and that would be reflected in the rating. Read MoreRead Less
Frances Fulwiler
Frances Fulwiler
551
Alan is professional and responsive when assisting in a lian
Ian Mann
Ian Mann
551
Needed help with previously submitted documents and got them the next day. Thanks!
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