Andrea Villa

NMLS 1450505

Senior Banker

Andrea's Reviews

Thomas Snelson
Dishonest is the best way to describe my experience with Andrea. I asked if Rocket could give me a pre-approval letter using only a soft inquiry. Because if my offer wasn’t accepted, I didn’t want a hard inquiry on my credit report for two years. Andrea assured me it would not be a hard inquiry. In fact on the phone she asked for my permission to do a soft inquiry. I authorized a soft inquiry. ...Dishonest is the best way to describe my experience with Andrea. I asked if Rocket could give me a pre-approval letter using only a soft inquiry. Because if my offer wasn’t accepted, I didn’t want a hard inquiry on my credit report for two years. Andrea assured me it would not be a hard inquiry. In fact on the phone she asked for my permission to do a soft inquiry. I authorized a soft inquiry. Well guess what happened? A hard inquiry to all three bureaus. After emailing Andrea and asking her to fix this. She took no responsibility and would not fix it. Let me assure you, she knew for sure I didn’t want a hard inquiry. But went ahead with it. DishonestRead MoreRead Less
Andrea Villa
Reply from Andrea Villa:

Dear Thomas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which...Dear Thomas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Hollie Marsh
I saw a coffee mug the other day that said "mortgage banker" because badass miracle worker isn't a job title and it made me think of Andrea. I know this is ridiculous but I was so concerned with getting an unfair deal or somebody taking advantage of someone trying to buy their first home that I sought out pre-approvals from five different lenders and got them all but the only one that could earn ...I saw a coffee mug the other day that said "mortgage banker" because badass miracle worker isn't a job title and it made me think of Andrea. I know this is ridiculous but I was so concerned with getting an unfair deal or somebody taking advantage of someone trying to buy their first home that I sought out pre-approvals from five different lenders and got them all but the only one that could earn my trust with her transparency in our dealings and about my loan and the whole process was Andrea with Rocket Mortgage. She sat on the phone with me for hours at times explaining things and going over things and making sure I was okay with the loan terms. She did a soft pull on my credit to keep from damaging my score to see if she was going to be able to get me approved before she did the credit check and then even helped me to improve my credit score before the final credit check. She got me the lowest interest rate of any of the five lenders and pretty much held my hand through the whole process which everybody might not need but trust me I did and she was there without fail. Not only did I gain my first home that I love but I feel like I've gained a friend and would recommend Andrea to anybody looking for a mortgage at a great deal with somebody that will fight for them and give full disclosure throughout the whole process and not only that, but make you feel like a person that matters and not just another loan number.Read MoreRead Less
Connor Goodpaster
Andrea was excellent. She made each step of the mortgage process crystal clear. Getting a mortgage is never fun, but Andrea made this process completely pain free. I would recomend Andrea to anyone who asks.