I called Rocket Mortgage on a Saturday morning to find out about refinancing my home and within a few hours Andrew called me. Andrew was very helpful during the finance process. I ran into an issue with an old loan which took a few weeks to straighten out. Once it was taken care of I waited to hear back from Andrew, but unbeknownst to me our account was given to someone else. I waited a few ...I called Rocket Mortgage on a Saturday morning to find out about refinancing my home and within a few hours Andrew called me. Andrew was very helpful during the finance process. I ran into an issue with an old loan which took a few weeks to straighten out. Once it was taken care of I waited to hear back from Andrew, but unbeknownst to me our account was given to someone else. I waited a few days and followed up with Andrew. He was very surprised to know that no one followed up with us and looked into the matter. He called me to inform me that he was going to see this loan through til the end. I was relieved to know that Andrew was on it. Despite a few setbacks we were very happy to have a new loan with Rocket Mortgage. Andrew called me to congratulate me on my new loan. I appreciate the hard work Andrew went through to help me refinance our home loan; saving me hundreds of dollars each month!Read MoreRead Less
Derf Reese
Derf Reese
551
Andrew took his time and made it a point to ensure understanding.
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