Austin Neumann

Detroit, MI

NMLS 1552461

Triple Crown Banker

Austin's Reviews

Lidia Carr
Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail ...Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail mail and everything so quick and easy all done on line saving me a ton of time and locking in an interest rate right before the Feds increased them the next day. You definitely have a gift and your customer service and knowledge in the finance business Is so valuable for customers like me! You won and all because of your knowledge and honesty! Thank you for saving this family a ton of money on a refinance! I’m so happy I answered the phone and though I thought I already knew who I was going to choose, your customer service and knowledge and ease of being able to do it all on line was flawless! Great job. Thank you for your amazing service and being available every single time I had questions. You are a gold and Rocket Mortgage has a star financial specialist! They are very lucky to have you as part of their team. Phenomenal job you did for our family!!!!!Read MoreRead Less
David Mendelsohn
It was a pleasure working with Austin on our refinance. He explained every step and all our available options. The process was smooth and easy for something that is usually rather complicated. His explinations were easy to understand. And if there was something we didn't get, he clarified it for us.
Jaliene Wilkerson
Austin you did a fantastic job for us. So quick and easy! Thanks
Reda N Phillip Morgan
Never been treated by someone so good. Austin made everything easy and quick. All I can say is thank you to you and your team.
Debbie Green
Although I wanted to REFI sooner, I completely procrastinated "waiting for the right time in my schedule to deal with the process". This was so simple and Austin responded to all of my questions very expeditiously. I didn't have to deal with "oh, we never received this documentation or that..."--all of the nightmare stories I was dreading.

He told me exactly what was needed, texted me if he ...Although I wanted to REFI sooner, I completely procrastinated "waiting for the right time in my schedule to deal with the process". This was so simple and Austin responded to all of my questions very expeditiously. I didn't have to deal with "oh, we never received this documentation or that..."--all of the nightmare stories I was dreading.

He told me exactly what was needed, texted me if he needed something else and all went smoothly.Read MoreRead Less
Scott Daniels
Amazing at his job very helpful and would recommend him and the team at Rocket Mortgage ama
Kendell Roberts
Austin was extremely helpful in the refinance process of my home. We went from start to closing in less than 1 month. Austin was knowledgeable, professional, and courteous throughout the process.
Sheila Bryant
Easy to work with and on the ball. From start to finish 17 days. Recommend him to anyone and already have. Two thumbs up!!!😊
Barb Barela
WOW!! Austin was wonderful to work with on the loan request. Full of information and answered all the questions I had concerning the loan. The loan process was done soooo smoothly that I couldn't believe we had a closing day. Thanks you sooo much, Austin. I really appreciated your knowledge on taking care of my needs. I am very impressed.....thanks you!!!
Barb Barela
Carol Kosmen
Austin was extremely helpful throughout the entire process. He was very quick to reply with answers to any questions that arose. I would recommend him and Rocket Mortgage to anyone looking to refinance. His professionalism and patient nature was truly appreciated.