Bill was very helpful and courteous. Always quick to answer my emails with the correct answers. Bill was a pleasure to work with. Excellent experience. Thanks Bill
Jennifer Reuter
Jennifer Reuter
551
Bill was great to work with from beginning to end. He was patient when I asked a lot of questions and answered them in a way that I understood. He was responsive when I emailed or called him. This was the easiest refinancing I have ever done.
Tom N Mary Cormier
Tom N Mary Cormier
551
Bill was a pleasure to deal with from start to finish. Informative, responsive, and very helpful. Smoothest refinance process we’ve experienced to date! Thanks again Bill!
Lauri Mast
Lauri Mast
551
Great job, no issues found. Thanks for the help!
Dan Birch
Dan Birch
551
Excellent job! No problems on my end. Thanks!
Nikita Drayton
Nikita Drayton
551
Bill was exactly what we needed in this time of crisis and planning for our refinance request. All of our questions were answered, and he helped make the process uncomplicated and smooth as possible. We resulted in a successful closing. Thank you.
Melissa Walker
Melissa Walker
551
Bill did an excellent job. He was attentive to what was required to get done, was communicative, but did not over communicate which is sometimes frustrating. He had the perfect balance between providing needed information to get the process done without being over burdensome. Great job Bill.
Carol Radigan-Burkes
Carol Radigan-Burkes
551
Bill provided a great, initial start to my engagement with Rocket Mortgage. In a time where interest rates had just fallen Bill hid the demand that Rocket Mortgage must have been experiencing and treated me like my loan was the only loan he was servicing. Bill's responses to my questions were immediately addressed and he insured a smooth transition as my loan was closed. Bill is the ultimate ...Bill provided a great, initial start to my engagement with Rocket Mortgage. In a time where interest rates had just fallen Bill hid the demand that Rocket Mortgage must have been experiencing and treated me like my loan was the only loan he was servicing. Bill's responses to my questions were immediately addressed and he insured a smooth transition as my loan was closed. Bill is the ultimate professional and his customer service and support is awesome! Thank you for a great experience.Read MoreRead Less
Todd Gill
Todd Gill
551
Bill was polite, responsive, patient, flexible, took time to answer my questions and didn’t harass me if I didn’t respond right away. He was gracious at a last minute change request I had as well, the loan closed quickly and easily. Highly recommend Bill and the Rocket Mortgage team.
Neal McCarthy
Neal McCarthy
551
Bill Richeson made getting my VA Loan so easy that I could kick myself for not trying sooner. He made the whole process so simple, no legal combo jumbo just everyday English. He was right there answering any question or concerns that we had. I still find it hard to believe just how easy Bill made it.
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