I recently applied and closed on a Home Equity Loan (HEL) through Rocket Mortgage. My loan expert was Billy Harb. From the very beginning Billy was polite, kind and knowledgeable. He answered all of my questions and made me feel at ease with the entire process. He assisted me with understanding the procedure of how everything was completed online and how to upload the necessary documents requested...I recently applied and closed on a Home Equity Loan (HEL) through Rocket Mortgage. My loan expert was Billy Harb. From the very beginning Billy was polite, kind and knowledgeable. He answered all of my questions and made me feel at ease with the entire process. He assisted me with understanding the procedure of how everything was completed online and how to upload the necessary documents requested for final closing approval. Billy remained available via phone, text and email for questions and/or concerns from start to finish. I had explained that I was going to be going out of town and I was concerned about the closing date being while I was away. Billy advised me that the closing should be relatively quick and he was not kidding. From the beginning to close, the entire process was only eleven days total, including weekends. I was beyond impressed! My closing was online. I was able to choose my closing date and time. I was also able to sign some of the documents in advance on the day of the closing. Billy reached out to me prior to the closing offering his assistance and did help me to figure out how my husband could join the closing from a different location, as well as other closing details that I required assistance with. I cannot thank Billy enough for all of his assistance and guidance, as well as his patience, during the process of applying and closing on my home equity loan. I would highly recommend Billy Harb to anyone looking for a genuine and competent loan professional to assist them throughout their home equity loan journey.Read MoreRead Less
Ed Kopczynski
Ed Kopczynski
551
I had an outstanding experience working with Billy Harb at Rocket Mortgage. From start to finish, he was phenomenal in every sense of the word.
Billy is extremely proactive and stays ahead of the process at every step. His communication skills are top-tier—clear, consistent, and professional. More importantly, he is incredibly knowledgeable and knows exactly what he’s doing, which gave me a high ...I had an outstanding experience working with Billy Harb at Rocket Mortgage. From start to finish, he was phenomenal in every sense of the word.
Billy is extremely proactive and stays ahead of the process at every step. His communication skills are top-tier—clear, consistent, and professional. More importantly, he is incredibly knowledgeable and knows exactly what he’s doing, which gave me a high level of confidence throughout the entire refinance process.
We were in a position to shop around and did compare multiple lenders. In the end, choosing Billy was an easy decision. Not only did he deliver the best overall deal, but even if the numbers had been slightly higher, I still would have gone with him because of the trust and confidence he built.
If you’re looking for someone who truly understands the mortgage process and puts in the effort to get it done right, Billy is the person you want on your side.Read MoreRead Less
Donna Gervais
Donna Gervais
551
I highly recommend Billy for your mortgage needs. He was very compassionate and helped with a refinance that was very satisfying to me. Thank you Billy for all you do for your customers. Cheers, Donna
ann sparks
ann sparks
551
I wish there were more stars to give! Billy Harb was the first person to actually help me with my loan. His wisdom, professionalism, and knowledge are extraordinary!! I feel as though Billy is now a part of my family. I can’t even explain how he and his team took such good care of me and had patience helping me through this entire process. Rocket Mortgage, their team and Billy are my heros 😊 ...I wish there were more stars to give! Billy Harb was the first person to actually help me with my loan. His wisdom, professionalism, and knowledge are extraordinary!! I feel as though Billy is now a part of my family. I can’t even explain how he and his team took such good care of me and had patience helping me through this entire process. Rocket Mortgage, their team and Billy are my heros 😊 Thank you Billy and Rocket Mortgage!!!Read MoreRead Less
William Cranor
William Cranor
551
Billy was outstanding in every way. Helpful, friendly and professional. He was always quick to respond to questions. The process was relatively quick and easy in large part to Billy's efforts.
Noah Huff-Merck
Noah Huff-Merck
551
Billy was amazing from start to finish! He was able to work with me on customizing my loan to where it fit our personal needs. It was a long process, but Billy was there to answer any questions we had along the way.
Thomas Marino
Thomas Marino
551
Billy was so helpful in securing our re-fi mortgage. He made the journey smooth and easy. He explained every step and guided us past the many uploads and document requirements. Overall he made it a great experience. I will recommend Rocket Mortgage to friends and family. Billy was also very friendly and easy to talk with.
Kelly Bowles
Kelly Bowles
551
Billy was great right from the start. He replied right away and answered all of our questions. He was very knowledgeable and processed in a very short time. Would recommend him!!
gerald gance
gerald gance
551
very professional courteous friendly kept us informed on every step always answered the phone or returned our calls immediately
Jeannie Proctor
Jeannie Proctor
551
Billy was great through the whole process of my refinance and transfer from another company to Rocket. Explained everything, what to expect and very quick on responding to my million calls, texts, and emails.
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