Brandon Kappeler

Detroit, MI

NMLS 2322519

President's Club Banker

Brandon's Reviews

Tyler Phillips
If I could give 0 starts I would! It took us 3 months to finally close! We knew the option Brandon gave us wasn’t the best option so we reached out to his manager and suggested an alternative option for our loan! We completed all our paper work in a timely manner and still someone kept dropping the ball! Every time we called to check on the loan status they just kept telling us they needed to ...If I could give 0 starts I would! It took us 3 months to finally close! We knew the option Brandon gave us wasn’t the best option so we reached out to his manager and suggested an alternative option for our loan! We completed all our paper work in a timely manner and still someone kept dropping the ball! Every time we called to check on the loan status they just kept telling us they needed to complete one thing and then we could schedule closing! This continued 3-4 more times before reaching out and letting them know if someone couldn't figure out what was going on we would be search for another lender. 3 months later we close! We have used rocket in the past for multiple loans with no issues! This was by far an experience that will be making us change to a different lender in the future!Read MoreRead Less
Brandon Kappeler
Reply from Brandon Kappeler:

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties you encountered, and I regretfully understand your disappointment. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the ...Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties you encountered, and I regretfully understand your disappointment. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the futureRead MoreRead Less

Leo Daly
I have done a few mortgages with Rocket and other companies but Brandon surpassed all other personnel I have dealt with. He was prompt to respond, knowledgeable, very helpful and professional. I had an excellent experience with Brandon and will recommend him to all my family, friends and business colleagues. Keep up the good work Brandon and best regards!!
James Hansen
I wish I could give Brandon 6 stars!
Thomas
Brandon was awesome and straight forward. I felt like he was looking out for me during the process and making sure I understood the process and benefits of each decision before I made it. Brandon is kind, very thorough, and worked hard to make sure my refinance went through with no issues.
Mary Dennis
Brandon is the Kindest home loan expert we have ever worked with. He was so understanding to us as the older generation. He walked us through step by step and we appreciate Brandon for that. We definitely will send all referrals his way.
Barbara Knott
Brandon is an agent to be remembered with gratitude for his competence, his companionship, his availability at all times for questions of all kinds, and for leaving his client in this case with the feeling of having worked with a friend to achieve an important goal and of having succeeded.