Chris Marshall

Ypsilanti, MI

NMLS 1247925

Executive Loan Officer

Chris' Reviews

Karen Portz-Clayton
Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to ...Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to start the process without all the worrying. EVERY step of the way Chris was here for us. I had his cell phone number which I'm sure he regretted but he never made me feel like I was a bother! If he couldn't answer when I called he would send me a text letting me know he would call me right back, and he always did. Extemely personable and very honest. We almost went with a different company and Chris allowed us to explore that option without making us feel obligated or bad and he was even helpful in giving us tips to ask the other company about. As it turned out thanks to Chris' advice the other company wasn't so much on the up and up and when I called Chris back he never gloated about his company being better he just said he was glad that we would be continuing the process with him. You can always hear his smile through the phone which makes spending money a little easier. We've been in the customer service field collectively for over 30 years and Chris is the epitome of what customer service means. Give him a call and let him make the home buying process as easy for you as he did for us!Read MoreRead Less
Mike Cady
Chris was helpful and knowledgeable and friendly. I t was a pleasure doing business with Chris. I wish all people i encounter in life were like Chris
Wanda Stephens
My experience with Mr. Marshall was great, he was efficient, through, and I would highly recommend him to my friends whom are in need of a home. He has excellent customer service skills. Kudos !
Elaine Garcia
He is one of the most professional people I've dealt with. Always available for any questions or concern. Most importantly, Mr. Marshal will not give you any response to your questions, he will give you the correct one!
William Lyle
Chris was better than we could've imagined. We had our doubts about getting approved and closed on an FHA mortgage, but Chris guided us through the entire process with confidence and class. I would recommend Chris and Rocket Mortgage to anyone that is looking to finance or refinance a home.
Helene Butler-Pulito
Chris was very knowledgeable, friendly and answered all our questions in a timely manner. A real pleasure to work with.
Kim Manges
Chris was very pleasant, helpful and provided me guidance where it was needed.
Michelle Burns-Day
Easy to talk to, and a big help.
Donya Sanbower
I have been in the real estate business for 10+ years.
It is always a pleasure to work with a lender that knows the business ...
I love that Chris was in communication with all parties and kept everyone updated as we went through the loan process.
Thank you Chris, hope to do another deal real soon!
Ethel Langley
Chris Marshell was very easy to work with and called me often to keep me informed about loan status. He was very professional and personable. I am a senior and not to computer savvy He personally walked me through the computer process.
Thanks for all your hard work and creativity .