Craig was super throughout the whole process. The only reason I’m not giving 5 stars is that at the very end of the whole odyssey the closing team failed to follow the provided wiring instructions and as a result did not manage to deliver the money on the day of closing. It was a simple mistake that took two nerve-wracking days to sort out, and at one point the seller seemed like they were going ...Craig was super throughout the whole process. The only reason I’m not giving 5 stars is that at the very end of the whole odyssey the closing team failed to follow the provided wiring instructions and as a result did not manage to deliver the money on the day of closing. It was a simple mistake that took two nerve-wracking days to sort out, and at one point the seller seemed like they were going to back out as a result. When I called Craig in the middle of it all, he failed to own the mistake made by his closing team. It’s a shame that this had to happen at the very end of an otherwise seamless process.Read MoreRead Less
Frank Renteria
Frank Renteria
551
We’ve used Craig for our last 3 mortgages! He is super responsive and great to work with our crazy schedules.
Jon Kutas
Jon Kutas
551
Craig was a spectacular partner through the process. Having done this process about a dozen times, its clear when you have someone who truly gets it.
Angie Scull
Angie Scull
551
Craig brought calm to the “storm” we experienced shopping for a mortgage from various other lenders. He and the whole team was ready to answer any question we had, I don’t think we waited more than an hour for an email or phone call to be returned. We highly recommend Craig to help you find the best mortgage product for your needs.
Debbe Lewis
Debbe Lewis
551
Craig was great to work with. He answered calls promptly and provided quick and relevant information. Craig called me proactively with potential issues. My transaction took months. In the meantime, my son found a house and Craig handled his purchase also!
Gabriel Aparicio
Gabriel Aparicio
551
Craig was fantastic from the start. He provided very clear information and kept following up on our process of picking a home...which took us over a year. When we finally did pick a home he quickly pulled our package together and made it as easy as he could. I enjoyed working with him and felt very comfortable with Craig at every step of the process.
Jim Stehr
Jim Stehr
551
Craig was diligent and made the extra effort when a 'snag' came up in terms of our mortgage rate. He also was very helpful in removing/addressing roadblocks that emerged during the process. He acted as a solid quarterback.
BS S
BS S
551
Craig reviewed available mortgage programs with me thoroughly, then kept me informed about rates prior to my decision to lock. Because I was selling one home and buying another home, we walked through documentation needed to ensure that I could close on my purchase even if there was a delay in closing my sale. In the end, my sale closed before my purchase--though it was close!, Nonetheless, Craig ...Craig reviewed available mortgage programs with me thoroughly, then kept me informed about rates prior to my decision to lock. Because I was selling one home and buying another home, we walked through documentation needed to ensure that I could close on my purchase even if there was a delay in closing my sale. In the end, my sale closed before my purchase--though it was close!, Nonetheless, Craig took the stress out of my purchase by making sure I qualified even without the sale proceeds. Good rate, great service, and a smooth transaction. This is my second time arranging a mortgage through Rocket, and if I ever buy another home, I expect Rocket will provide that one too.Read MoreRead Less
David Amis
David Amis
551
Craig is very knowledgeable and easy to work with. I highly recommend him.
Marlynn Schiff
Marlynn Schiff
551
My former mortgage company had the worst customer service and was mandating that the homeowners named insured (me) must match the Estate of my late husband (the insurance co would only list the Estate as additional insured). It didn't matter that I was successor of interest or on the deed...they wanted me out of the 2.99% rate. Well they got what they wanted...I just went with another company. ...My former mortgage company had the worst customer service and was mandating that the homeowners named insured (me) must match the Estate of my late husband (the insurance co would only list the Estate as additional insured). It didn't matter that I was successor of interest or on the deed...they wanted me out of the 2.99% rate. Well they got what they wanted...I just went with another company. So glad that we went with Craig at Rocket. The refi process was smooth and easy. Craig was professional and communicated with us every step of the way. Highly recommend!!!Read MoreRead Less
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