Ember Mahaffey

Cleveland, OH

NMLS 23162

Triple Crown Banker

Ember's Reviews

Carol Shao
She is very helpful and patient. Guided me all the way through the loan process.
Heterrsa Nefert Nuiriankh
She was always there to answer my questions. She helped guide me through my first refin and always let me know what was ahead. I really liked the fact that if she was off she always let me know and who I could reach out to for help on her team. I like the team concept.
Todd Director
It was an absolute pleasure to work with Ember, her service and competency was definitely recognized. I was amazed at how easy this company was to deal with vs my original mortgage with TD Bank 3 years ago. At first i was very hesitant but this company is the real deal!
Lisa Lariccia
working with Ember and Rocket Mortgage was the best (and probably the only) lending experience we have had that was positive and simple! we do 2-4 loans per year and I will never call anyone but Ember &/or Rocket Mortgage!! Thank You Ember!!!
Jeffrey Johnson
Ember was great assisting us with refinancing our home. She explained the process very well and kept things moving. Even though she was going to be out on vacation, she made sure we were taken care of and even contracted us during her vacation to ensure things were moving along smoothly.
Cliff Palmer
Ember was incredibly supportive of the process and checked in frequently. By requiring some information upfront it ensured a smooth process and a quick approval of the loan. Ember is upbeat and informative. Best loan officer I've ever dealt with. Would highly recommend her.
Lisa Bird
I did not plan to re-do our loan for two years. But Ember helped me go through the numbers and I could actually pay our home and student loans quicker by combining them, without putting out any more money than I already was. She helped me investigate options, she never made me feel stupid or like I was a bother when I had questions and concerns. She continued to help me when I needed it, even ...I did not plan to re-do our loan for two years. But Ember helped me go through the numbers and I could actually pay our home and student loans quicker by combining them, without putting out any more money than I already was. She helped me investigate options, she never made me feel stupid or like I was a bother when I had questions and concerns. She continued to help me when I needed it, even after someone else was assigned to help me. I just really appreciated her genuine help.Read MoreRead Less
Sara Olsen
Ember was so great to work with on my refi. She was thorough, knowledgeable and patient as she walked me through the process and provided guidance and answers along the way. I would highly recommend her to anyone!
Georgia Chigro
Hi Ember,
This is Georgia Chigro. Jeff doesn't do much when it comes to emails, responses or anything computer related so I will give you a quick review.

I have always found refinancing to be quite tedious & now that we are older it's a bit more frustrating. Working with Rocket Mortgage, & you in particular, made the process easier.

You were very kind & overly patient with us especially working to ...Hi Ember,
This is Georgia Chigro. Jeff doesn't do much when it comes to emails, responses or anything computer related so I will give you a quick review.

I have always found refinancing to be quite tedious & now that we are older it's a bit more frustrating. Working with Rocket Mortgage, & you in particular, made the process easier.

You were very kind & overly patient with us especially working to complete forms over the phone. Everyone we had contact with were very helpful & pleasant.

I'm sure this is the last time for us to refinance, however, we would surely recommend Rocket Mortgage if ever needed again. We truly appreciate all the help we received, especially from you, but also from everyone involved in this process.

Thank you so much,
Jeff & Georgia Chigro

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Bobby Jelinek
Ember was AWESOME!! My refinance was such a smooth and worry free process. I can't thank her enough for her professionalism and guidance through this process. She does her job very well and I will be referring her and Rocket Mortgage to anyone in the market for a refinance or new home purchase. The Rocket Mortgage website is outstanding as well. So user friendly and helpful. THANKS for everything ...Ember was AWESOME!! My refinance was such a smooth and worry free process. I can't thank her enough for her professionalism and guidance through this process. She does her job very well and I will be referring her and Rocket Mortgage to anyone in the market for a refinance or new home purchase. The Rocket Mortgage website is outstanding as well. So user friendly and helpful. THANKS for everything Ember!Read MoreRead Less