Ermal Caushaj

Detroit, MI

NMLS 1930578

President's Club Banker

Ermal's Reviews

Johnathan Irby
Sometimes a customer's "no" does not mean "not yet" but simply "no". Hopefully any future potential customers Ermal interacts with are just as patient as me and do not engage with harsh words as I was more than tempted to do on the several occasions we spoke. Let this review serve as a lesson to listen more closely and intently to your customers, prioritizing their needs over your own if you truly...Sometimes a customer's "no" does not mean "not yet" but simply "no". Hopefully any future potential customers Ermal interacts with are just as patient as me and do not engage with harsh words as I was more than tempted to do on the several occasions we spoke. Let this review serve as a lesson to listen more closely and intently to your customers, prioritizing their needs over your own if you truly desire their business.Read MoreRead Less
Ermal Caushaj
Reply from Ermal Caushaj:

Dear Johnathan,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Johnathan,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Terry Burnett
Ermal was wonderful to work with. Actually, he does the majority of the work. He will guide you and monitor your progress to achieve your goals. Friendly, patient, knowledgeable, and thorough to make your loan come to fruition in a painless manner. BOTTOM LINE: Ermal gets it Done and without undue hassle for the client. YES-Ermal knows his business I highly recommend him to anyone.
Russ Kern
I had a great loan experience with Rocket Mortgage and this was, in a large part, due to the professionalism and persistence of Ermal. He is friendly, outgoing, and quite knowledgeable. He will ensure you have a painless experience with Rocket Mortgage. If you are lucky enough to get Ermal as your point of contact with Rocket Mortgage, you’ll be glad for it.
Nelson Maylone
Ermal (and Rocket) made the refi smooth and hassle-free. He was easy to work with, quick to answer my questions, honest, and transparent. I highly recommended Ermal and Rocket!
Darlene Pratt
Ermal was great to work with- very helpful in answering all my questions & concerns. He made the whole job of refinancing easy!
Ingrid Johnson
I have received very good service from Ermal and others at Rocket Mortgage. For some reason, I was unable to leave a review for Natasha because I got a warning about privacy when I tried. She was very helpful when I paid the first month's statement. I would also like to say my experience with Spencer Brooks and too many other to mention was great. Thank you Rocket Mortgage.
Evelia Calzada
Very polite, excellent customer service.
Karen Potter
was very helpful and answered all my questions
Stephen Dressler
Ermal was patient and thorough.
Took time to explain terminology that I was not familiar to me.
Dennis Davis
Ermal was extremely helpful and thorough. Thank you so much.