Garrett Merrill

Phoenix, AZ

NMLS 1699090

Triple Crown Banker

Garrett's Reviews

Frances Lowder
Garrett demonstrates the epitome of "customer service." I felt very secure in the process based on his helpfulness, professionalism, and his "no pressure" approach to the process. The entire Rocket Mortgage team was very professional, responsive, and showed concern that all my questions were answered.
Albert Navarro
Garrett was a pleasure to work with. As always, the Rocket Mortgage staff demonstrate consistent professionalism, courtesy, and helpfulness. Rocket Mortgage remains my preferred choice for mortgage-related matters.
Lisa VanEsselt Calvi
Garrett was excellent to work with very quick to respond to questions and helpful through the entire loan process. Thank you for making to a smooth process.
Marilyn Mangnall
Garrett was very concise and instructive with us and made the loan process free of stress. We appreciate his professionalism and knowledge.
Holly Hannaford
He was amazing to work with, very quick responses, easy to understand and make changes with and always so professional and kind. I cannot say enough good things about Garrett, truly a pleasure and very grateful he was my mortgage loan officer.
Annette Wilkie
Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K ...Garrett, or any Home Loan Expert, should start out telling the applicant that you will be interviewed and everything you say will need to be independently verified at least once. I was told that the information provided was required by federal regulations. It felt very invasive and, at times, downright insulting like when my financial advisor had to provide a signed letter confirming my 401K withdrawal plan instead of accepting the standard confirmation form from my investment company. Garrett did a great job trying to smooth things over, but if I were him, I would warn applicants in advance. I may not use Rocket Mortgage in the future. I'll be researching the loan fees.Read MoreRead Less
Garrett Merrill
Reply from Garrett Merrill:

Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional ...Dear Annette,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intention to request unnecessary documents and we will internally review your loan for potential areas of improvement. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.Read MoreRead Less

Ryan Richardson
Great experience. Great to work with. Had answers to all of our questions. Would be happy to work with this person again.
Taran King
Everything was so easy. If we had questions we always got answers. Definitely would recommend!
Dale Carleton
We could not be happier with how our refinance with Garrett went. He was especially great at preparing spreadsheets and giving me time to look over his proposals and explanations in visual format after I let him know that I understand things better if I don't only have audio input to go on. I really appreciated that extra care and patience. He made sure I had total confidence and comfort in the ...We could not be happier with how our refinance with Garrett went. He was especially great at preparing spreadsheets and giving me time to look over his proposals and explanations in visual format after I let him know that I understand things better if I don't only have audio input to go on. I really appreciated that extra care and patience. He made sure I had total confidence and comfort in the whole process and answered every question we had, even if it took him late into the evening on the phone with us. You can absolutely tell that Garrett cares about his customers. Thanks for everything!Read MoreRead Less
Cisca Friend
Garrett is so concise in his explanation of what to expect as you go through the process from the first phone call to the closing. He explained all of the terms and helped me understand the math and process so that we were never wondering what happens next. Garrett is very professional and has infinite patience in helping customers understand the process and anticipate the next step. If I could...Garrett is so concise in his explanation of what to expect as you go through the process from the first phone call to the closing. He explained all of the terms and helped me understand the math and process so that we were never wondering what happens next. Garrett is very professional and has infinite patience in helping customers understand the process and anticipate the next step. If I could give him a better score than 5 I would!!Read MoreRead Less