Gary Shepard

Phoenix, AZ

NMLS 1387398

Triple Crown Banker

Gary's Reviews

DipolesUSA com
Gary
We just wanted to say thank you for using your time and talents to examine our financial situation, find a solution to put us in a much better financial position, and then seeing us through the process to the finish line.
Thank you very much fantastic experience.
Glen Burmark
Gary was fine explaining the loan process. But several times I had to point out inconsistent information, like which loans to be paid off and the fact that I did not want excess funds. The goal of our loan was bill consolidation, however, Rocket's process of sending out paper checks for each of the 5 lenders is time consuming, confusing and simply old-fashioned! The checks arrived with no signing ...Gary was fine explaining the loan process. But several times I had to point out inconsistent information, like which loans to be paid off and the fact that I did not want excess funds. The goal of our loan was bill consolidation, however, Rocket's process of sending out paper checks for each of the 5 lenders is time consuming, confusing and simply old-fashioned! The checks arrived with no signing necessary at our front door while we were out of town. Next, we had to verify where of many addresses to send the payoff checks. Rocket just says to use the address on the statements, but this is not always true. Also, the amounts are now incorrect from the current payoff. I had to create a separate cover letter for each of the five separate lenders requesting what to do with the refund amounts, still not knowing exactly how they will process it or when. We had to send the checks regardless of if we could just go into a local office and after it arrives in the mail can take 7-10 business days to process, not counting the refund amount.
We know that to meet qualifications that Rocket Mortgage needs to verify that the accounts are paid, but with today's technology there has to be a better way to pay them instantly, just like we do online. Either Rocket Mortgage could electronically pay them, or the amount could be deposited into our bank account, and we could pay them in minutes, not weeks! We could have easily paid them and sent verification of the accounts being paid to Rocket Mortgage.
Gary and the team were satisfactory with the loan process, but for this reason we do not recommend Rocket Mortgage for a bill consolidation loan. Rocket Mortgage was very insistent when it came to accurate and timely responses but really failed when it came to our goal of quickly paying off the loan amounts and consolidating without incurring any more interest charges, past due amounts and caused way too much work and worry on our part figuring out how to forward these unnecessary paper checks.Read MoreRead Less
Carl Netterville
Gary was great but way to hard-to-get intouch with!!!
Calling in always took 15 to 20 min trying to talk to anyone, this is ridiculous!!!
Leanda McCooey
Gary was very quick to get pur loan processed. He was was to talk to and answered our questions in a timely manner.
Chase Folks
Excellent. Very efficient and knowledgeable and made the whole easy.
William Daehnert
In all the years ( and at 81, I have a few for reference) I have never had a professional like Gary or a company like Rocket mortgage who has been more attentive to detail as well as personal relationships as these 2. Thanks to you both.
W. J. Daehnert
Madelyne Mundell
Very knowledgeable and I did not feel pressured.
Sandra Collins
Gary was very professional and easy to work with.
Tammy Richardson
Very professional, pleasant to work with. Mainly he wanted to him me hit the goals I had set
Juan Rojas
Hi, Gary was very helpful while the refinancing process was moving along. He responded
to my questions and clarified my doubts.