Gene Hightower

NMLS 1509533

President's Club Banker

Gene's Reviews

Randy Schumacher
Gene is fantastic and talked with us every step of the way. If we had or saw something that did not appear to be correct, he would call us late in the evening and explain or correct it. I cannot give him the praise her truly deserves. This gentleman represents Rocket Mortgage superbly!! Make the entire process enjoyable.
Aaron Dougherty
Gene was great during the entire process and handled all our questions in an extremely timely manner
Carol Cardaci
Gene was a pleasure to work with. He made refinancing painless and easy. I would recommend him to anyone.
Christen Long
Gene was really great! If he was
Busy helping other customers he always called back or text.
Melinda Naylor
He was outstanding! Couldn’t have been better! Helped us more than we could’ve asked for !
Gary Cale
Gene was always eager to provide all the info I needed. The one time could not personally answer my question, he quickly put me in touch with a person who could. Great contact.
Erin Kilburn
Gene was very friendly and knowledgeable. He listened to what our needs were and assisted us in finding the right loan. Exceptional to work with!
Irene Snyder Haggard
Gene is an awesome person to work with. He is there if you need any questions answered. He makes the refinancing experience easy. I will recommend him to anyone I know who is considering refinancing.
Phyllis Demonte
Gene Hightower is the best in the business. I have worked with him twice now in refinancing and the process was so quick. Gene would make sure he returned my calls and answered any questions in a timely manner. Very informative. I would recommend using Gene Hightower for you mortgage needs and I have referred a good friend to him to refinance his home. Thank you again, Gene, for all your ...Gene Hightower is the best in the business. I have worked with him twice now in refinancing and the process was so quick. Gene would make sure he returned my calls and answered any questions in a timely manner. Very informative. I would recommend using Gene Hightower for you mortgage needs and I have referred a good friend to him to refinance his home. Thank you again, Gene, for all your help!Read MoreRead Less
William Burt
Gene was about as helpful a splinter in your eye.
-Didn't read a single text we sent him.
-Failed in the communication dept so badly he didn't even get a participation ribbon
-Did not even once tell us anything was wrong with our loan even though it was going sideways in a hurry.

Basically use another broker.
Gene Hightower
Reply from Gene Hightower:

Dear William,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client ...Dear William,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less