Giovanna Milano

Cleveland, OH

NMLS 2087713

Executive Banker

Giovanna's Reviews

Dennis Martin
Giovanna started out great. She was warm, friendly and very helpful.
However, that quickly changed once she had the information she wanted. Despite several calls, emails and texts to her, she never responded to any of them. I would not want to do business with her again.
Giovanna Milano
Reply from Giovanna Milano:

“Dear Dennis,

Thank you for taking the time to leave this review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take out integrity very seriously. I am sorry if there was an opportunity where I could have made myself ...“Dear Dennis,

Thank you for taking the time to leave this review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take out integrity very seriously. I am sorry if there was an opportunity where I could have made myself more available for you. It is always my top priority to respond to my clients in a timely manner. Please let me know if there is anything I can do for you in the future. It would be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Linda Shortt
Two words describe Giovanna, patient and professional. Luckily she has a sense of humor too.
Janet Tomlin
Giovanna was wonderful to working with. She’s very knowledgeable and made the entire process simple and easy.
Neil Bolton
Easy to work with. She did a great job helping me to understand the process!
Georgena Tate
She is so nice, helpful, knowledgeable, and overall a great person to work with!
Angela Mitchell
Great to work with, communicative, answered all our questions.
Bill S
Giovanna was extremely helpful in my process for a second mortgage. She was timely, friendly but professional, I was more than happy with interacting with her on this loan. She's the best.
Arthur Palmer
She was awesome very informative kept me updated on a regular basis
Sue Bragg
Refinancing my mortgage was a scary thing for me but Giovanna held my hand through the entire process and made everything easier for me. I felt as if I had made a new friend. I couldn't be more pleased with the experience.
Roselli Cleaning Services
Giovanna has top-notch customer service skills! Was awesome to go through this process from beginning to end! Also to be able to do this all from the comfort of our home office was unbelievable and fast! Thank you again.