Guy made a fine first impression and proved to be an outstanding ambassador for Rocket Mortgage. I was looking for a small equity loan but the amount I was considering was too low for Rocket Mortgage or any other lender. I went into more detail with Guy about I what was trying to accomplish and he promptly laid out several ways I could achieve my objectives and not be straddled with excessive ...Guy made a fine first impression and proved to be an outstanding ambassador for Rocket Mortgage. I was looking for a small equity loan but the amount I was considering was too low for Rocket Mortgage or any other lender. I went into more detail with Guy about I what was trying to accomplish and he promptly laid out several ways I could achieve my objectives and not be straddled with excessive debt. I found Guy to be personable and professional but more importantly knowledgeable and extremely helpful. The entire process went smoothly and I could not be more pleased.Read MoreRead Less
Joseph Esteves
Joseph Esteves
551
What we found to be the best part of our experience with Rocket Mortgage and Guy was and is the personal attention. No dial 1 for this dept or dial 2 for that dept. Guy was available 24/7 and as we are in different time zones. That shows me he takes genuine interest in his clients. If we hear of any friends or family looking into any kind of mortgage products we will certainly bring up Guys name ...What we found to be the best part of our experience with Rocket Mortgage and Guy was and is the personal attention. No dial 1 for this dept or dial 2 for that dept. Guy was available 24/7 and as we are in different time zones. That shows me he takes genuine interest in his clients. If we hear of any friends or family looking into any kind of mortgage products we will certainly bring up Guys name immediately. And again we would not have to call a recording or 800 number. We can always call Guy on his direct office line or cellphone