Hayden Reymer

Cleveland, OH

NMLS 2346864

Banker

Hayden's Reviews

Doug Hirn
After months of giving Rocket all of the ridiculous documents they asked for, they couldn’t approve the loan because my HOA wouldn’t give Rocket confidential reports that they don’t provide to any lender by policy (the HOA responds to hundreds of mortgages, but only Rocket “required” these extra reports). Nothing I can do about it, just wasted months of time and money on deposit and inspection. ...After months of giving Rocket all of the ridiculous documents they asked for, they couldn’t approve the loan because my HOA wouldn’t give Rocket confidential reports that they don’t provide to any lender by policy (the HOA responds to hundreds of mortgages, but only Rocket “required” these extra reports). Nothing I can do about it, just wasted months of time and money on deposit and inspection. Hayden is did not advocate for us at all during this nightmare. Useless, terrible experience. Now slogging through trying to get deposit back from these people.Read MoreRead Less
Hayden Reymer
Reply from Hayden Reymer:

Dear Douglas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted...Dear Douglas,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.

Have a great day!Read MoreRead Less

Axel Womble
All was fine at first. Told me we could write my closing costs off so I wouldn’t have the bring anything down. Asked about it through text a few times before closing. Got close to closing and no response. Multiple calls and texts and didn’t ever get a reply. Closed ended up paying almost $2K out of pocket. He setup the deal and got me a lower rate but the bait and switch closing costs is crazy
Hayden Reymer
Reply from Hayden Reymer:

Dear Axel,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you ...Dear Axel,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

John Lud24
It was great working with Hayden! Very professional and accommodating. We really appreciate him providing the best option for our situation as opposed to just selling us a product that would not benefit our family. Thank you Hayden!