Heather Santos

Detroit, MI

NMLS 31720

Triple Crown Banker

Heather's Reviews

Len Sosnoski
Heather is friendly, knowledgeable and efficient, she made the whole refinance process flow smoothly. If she was not immediately available someone from her team was able answer my question to keep the ball rolling. I'v refinanced several times with Rocket Mortgage and they seem to just keep getting better.
Greg Loken
Heather was my initial point of contact and specifically referred by my Schwab advisor. We were away from home when our tentative plans for a second home in the community we were visiting unexpectedly firmed up. Within 15 minutes of the phone call from Heather I received a prequalification approval email. A few days later our offer on a house was accepted. Our loan was approved and we successfully...Heather was my initial point of contact and specifically referred by my Schwab advisor. We were away from home when our tentative plans for a second home in the community we were visiting unexpectedly firmed up. Within 15 minutes of the phone call from Heather I received a prequalification approval email. A few days later our offer on a house was accepted. Our loan was approved and we successfully closed on our new home. Although other Rocket Mortgage specialists became involved in subsequent process steps, Heather was always available as needed, prompt, and professional.Read MoreRead Less
Sally Vennel
Heather did a great job while being extremely friendly and gracious.
Suzanne Bailey
Heather was very good at keeping me informed and being sure I submitted all necessary forms in a timely many. She was excellent to work with
Signe Brown
I never directly interacted with Heather but my husband did. I appreciated always being included on emails.
Don Mdx
Heather was very helpful with processing my application and responding to my questions.
Ken Ryan
Heather Santos is outstanding on several levels. She is incredibly responsive and ALWAYS available to help and answer questions. Heather is very knowledgeable, strategic and understands priorities. She is upfront, honest and keeps things simple in what is often a complicated and time sensitive stressful process. I don't even call anyone else when I need a loan because of her. I've used heather on...Heather Santos is outstanding on several levels. She is incredibly responsive and ALWAYS available to help and answer questions. Heather is very knowledgeable, strategic and understands priorities. She is upfront, honest and keeps things simple in what is often a complicated and time sensitive stressful process. I don't even call anyone else when I need a loan because of her. I've used heather on several loans now and would highly recommend Heather to anyone interested in obtaining a loan.Read MoreRead Less
Ashish Chhaparwal
Heather is outstanding, amazing to work with and most important gets things done. She will go out of her way to pull things together in different departments. Have done four loans with her and would love to work with her again.
Eric Plaisance
Heather made the process of refinancing our home an incredibly simple process. It is clear that she and her team worked extensively to help us. I was so impressed with her patience and professionalism as we considered our options and am thankful to Heather for helping us to make this happen.
David Price
She did an awesome job in helping us complete the loan process. One of the best I’ve ever had. Thanks!