the Rocket agent, Hussein, was very good. He remained easy to contact and assisted me in working through the paperwork. Eventually we got the process worked out. At closing, I was sent to an office , in a neighborhood near me, to close. Map quest showed the building, as a Wells Fargo. there was no Wells Fargo there. The street numbers were not obvious. I had to stop twice to ask people their ...the Rocket agent, Hussein, was very good. He remained easy to contact and assisted me in working through the paperwork. Eventually we got the process worked out. At closing, I was sent to an office , in a neighborhood near me, to close. Map quest showed the building, as a Wells Fargo. there was no Wells Fargo there. The street numbers were not obvious. I had to stop twice to ask people their address. Eventually, I found a building, no signage, and was a little late. The closing was fine. I wish someone would have reminded me to cancel the automatic payment from my bank account for the previous loan ! It took about a month to receive the refund, in the form of a settlement from the Escrow. In general, I've been pleased with Rocket Mortgage.Read MoreRead Less
Robert Gerlach
Robert Gerlach
551
Hussein was great! He explained my options in a clear way and helped me through the process. Very happy with the result. Thanks again!
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