Jacob is courteous, knowledgeable, and bright. He broke everything down so well over the phone that it felt like we were sitting accross from him. He's very good at what he does - the sort of person that you want to deal with when making an important decision. He was very patient with us in answering all of our questions - sometimes many times over. He genuinely seemed to care that about our ...Jacob is courteous, knowledgeable, and bright. He broke everything down so well over the phone that it felt like we were sitting accross from him. He's very good at what he does - the sort of person that you want to deal with when making an important decision. He was very patient with us in answering all of our questions - sometimes many times over. He genuinely seemed to care that about our experience with Rocket Mortgage is pleasant and that we understand everything clearly.Read MoreRead Less
Roseann Nardiello
Roseann Nardiello
551
I was skeptical at first of the online process but everything was well organized and top-notch. Jacob helped to make the process as painless as possible. Being a legal secretary who does real estate closings I work frequently with mortgage reps and things can get so bogged down and difficult but Jacobs handling of my loan was so quick and efficient I was truly amazed. Thank you for a good job ...I was skeptical at first of the online process but everything was well organized and top-notch. Jacob helped to make the process as painless as possible. Being a legal secretary who does real estate closings I work frequently with mortgage reps and things can get so bogged down and difficult but Jacobs handling of my loan was so quick and efficient I was truly amazed. Thank you for a good job done!!Read MoreRead Less
Julian Flores
Julian Flores
551
It was great working with Jacob. Very professional, didn't treat you like just another loan. He layout the whole process in easy to understand terms. He always diligently followup on an any queries we had!
Paul Miller
Paul Miller
551
Jacob was very professional and helpful throughout the whole process he kept me informed of every step.
Lori Stice-Reitz
Lori Stice-Reitz
551
Very easy to talk to. All my questions answered and/or explained. Efficient.
Jocelyn Blake
Jocelyn Blake
551
Jacob made the refinance process a piece of cake! He was there to answer any of our questions through the whole process. Any question we had was answered with knowledge and reassurance.
Chris Lambert
Chris Lambert
551
Jacob made the refinancing process easy. He is great with communication and keeps you updated throughout the quick process.
Janet Freed
Janet Freed
551
Service was outstanding. Jacob's knowledge base and customer service was excellent,professional, and courteous.
Lori Smith
Lori Smith
551
Jacob is by far one of the greatest people I have ever had to work with on my mortgage/refi. He made the process truly simple. Excellent personality!
Shannon Laprairie
Shannon Laprairie
551
Jacob did an awesome job, from start to finish he was there for all of our questions. Jacob made this whole
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