Jacob Burkart

Cleveland, OH

NMLS 1261486

Triple Crown Banker

Jacob's Reviews

Mildred Howard
Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum...Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum of money to cover the shortages (that both of the first two loan Escrows didn't cover. They gave me one month to send them $1,900 and the loan payment was still going to go up quite a bit. I paid the $1900, but I was devastated. Jacob assured me that he could find a loan package for me because I had excellent credit and had had a loan with Rocket Mortgage when I live in my previous home. Jacob was kind, thorough and professional in dealing with me. He communicated often until he went on Maternity Leave, I was very appreciative of that. I began to feel that Jacob would do everything that he said he would to assist me and I feel he went above and beyond. This is the kind of professional that we need in the business world to make our lives run a little smoother. I will always be grateful for the kind of service Jacob provided me.Read MoreRead Less
Felicia Verbrycke
always great service! Repeate customer!
Kara Jennifer
Attentive, patient and always ready to assist. Thank you Jacob for your assisting purchasing my home.
Lisa Gomes
Jacob has excellent customer service skills. I liked how he was able to walk me thru the entire refi process seamlessly.
Melissa McKenzie Winters
Jacob was very professional and cautious. He was knowledgeable and made my decision to make Rocket Mortgage my mortgage provider easy.
Sharon Wrenn
We really didn't think we quite ready (detail wise) to do a re-fi, but after calling Rocket Mortgage to just "ask a few questions" Jacob very quickly reassured us that did have the ability to proceed at that time from that point on, made everything happen as smooth and painlessly as possible. We got a rate we were pleased with and Jacob was so nice to work with. Thanks Jacob and Rocket Mortgage.
Lillie Moroles
I called Rocket Mortgage to get preliminary information about an online application I had started. Jacob answered my question and quickly worked on completing my application. No hesitation! He made it as painless as possible. I wouldn't hesitate one bit to refer Jacob to family, friends, and clients.
Cynthia Newcomb
Jacob is very helpful. All my questions are answered fully. He is patient with me (no small feat!), finds answers if he can not answer my questions immediately, and always gets back to me promptly.
He (and Rocket Mortgage) have shown me a level of customer service that is rare in this day and age.
I am getting ready to build a new house, and Jacob will be the first person I call about financing.
Paul Webb
Jacob was super helpful and could no have been more understanding and supportive. The refi was completed during my "busy season" of work. Jacob's guidance and patience was ultra impressive.
Highly recommend Rocket/Rocket Mortgage and Jacob in particular. Thanks so much!
Traci Wessel
Loved working with Jacob!! He was quick to respond and was very efficient in the process. Gave us a great deal that no one around could beat!!