James Roberts

Detroit, MI

NMLS 259865

Triple Crown Banker

James' Reviews

Chris Skrable
James was GREAT to work with. He was super available, responsive, and just friendly in what could have otherwise been a rather scary and mystifying process. Even when I'd moved on to other customer service folks (for other parts of the process), he kept checking in on me to make sure that I was doing OK, to answer questions, and to reassure me that I wasn't screwing anything up (too badly). I ...James was GREAT to work with. He was super available, responsive, and just friendly in what could have otherwise been a rather scary and mystifying process. Even when I'd moved on to other customer service folks (for other parts of the process), he kept checking in on me to make sure that I was doing OK, to answer questions, and to reassure me that I wasn't screwing anything up (too badly). I can't recommend him highly enough!Read MoreRead Less
Charley Reasor
I could not have been more satisfied with Jim Roberts and his entire team. From the first call to closing everything went smoothly, timely and as promised.
Herb Friedberg
James did a super job. He made sure all the e-signature was done correctly and he answered all my questions. He made getting a Rocket Mortgage very easy.
Sahar Salem
James was a great help! He was very nice, patient, and answered promptly. He always followed up. Only thing that bothered me were all the documents Rocket Mortgage required.
Julia Haughton-Baldridge
We had some small issues with closing or I'd give him a 5. They were corrected and we closed 4 days later.
Patty Giammatteo
Right from the start of the loan process with Rocket Mortgage was a wonderful experience. Would do it again and anyone thinking of needing a loan to think about Rocket Mortgage. Jim and his associates were with us the whole time. Thank you.
Amy Davis
We were very impressed with James' knowledge, expertise & efficiency. He was never pushy, but helped out figure out the best options for us!
James Mccartney
handled my loan in a very professional manner. he was very knowable and extremely courtesy through out the whole process.
Rebecca Russell
From day one, the amazing, courteous service was very much welcome. The professionalism and patience was totally awesome. Every step of the way I was well informed. There was always a platform provided for questions, which were immediately answered to my comfort. Rocket Mortgage is truly the best. I have already started telling people to use Rocket Mortgage. Thank you.
Christine Vogg
Thank you so much for making our refinance happen so quickly!