Jewell Valencia Jones

Cleveland, OH

NMLS 919733

Senior Banker

Jewell Valencia's Reviews

Kimberly Burton
Jewell was absolutely wonderful throughout our refinancing process. She took the time to listen to our concerns, answer all of our questions, and make sure my fiancé and I felt comfortable and confident every step of the way. Her professionalism, patience, and knowledge made what could have been a stressful process feel easy and manageable.
Most importantly, she helped us find the solution we ...Jewell was absolutely wonderful throughout our refinancing process. She took the time to listen to our concerns, answer all of our questions, and make sure my fiancé and I felt comfortable and confident every step of the way. Her professionalism, patience, and knowledge made what could have been a stressful process feel easy and manageable.
Most importantly, she helped us find the solution we needed and never made us feel pressured. We truly felt like she had our best interests in mind. My fiancé and I are extremely pleased with Jewell and our entire experience with Rocket Mortgage. We are grateful for her outstanding customer service and would highly recommend her to anyone considering refinancing.Read MoreRead Less
Ryan Key
Jewell was the BEST!!!!!!! She worked the system to the max and with efficiency. She was a pleasure to work with and was ALWAYS available.

To Jewell, all you do is very much appreciated and I wanted to publicly and personally Thank you for all you did and do…
Theodore Stile
Jewell was most outstanding as a professional banker. She provided me with invaluable information. She's very pleasant and knowledgeable in her handling of my questions and concerns. I would highly recommend her services to anyone requiring home mortgages or refinancing. Thank you so much Jewell. It was a pleasure working with you!
Lauren Smith
Jewell is a rockstar! She was so kind and understanding from day one. She made sure to explain everything in detail and made sure I understood everything!
Ellen Smith Mraz
Her name suits her perfectly as Jewell is truly a gem. She held my hand through the entire process especially when I was frustrated. She always promptly returned my calls and texts. She explained everything clearly and often multiple times for me. Her personality is perfect for her job. She is courteous and respectful even if the client seems a little nervous about what they are doing. She ...Her name suits her perfectly as Jewell is truly a gem. She held my hand through the entire process especially when I was frustrated. She always promptly returned my calls and texts. She explained everything clearly and often multiple times for me. Her personality is perfect for her job. She is courteous and respectful even if the client seems a little nervous about what they are doing. She reassures so that you feel comfortable and safe with the decision to go with Rocket. I am so grateful she was the agent to take care of me. She’s the best!Read MoreRead Less
betsy pierson
Jewell is an amazing person to work with. She will put you first even though she is working with multiple people at a time. She will keep you confident throughout your process even through the ups and downs. What a positive personality! Thanks Jewell from Betsy and Eric.
Bridgette Singleton
My husband and I had a very pleasant experience with Jewell. Jewell was thorough, knowledgeable, and pleasant to talk to and work with. I would recommend her to anyone looking for a mtg or home loan. The Singletons