Jill Quinn

Detroit, MI

NMLS 1523298

Triple Crown Banker

Jill's Reviews

Alisha McKinney
I was thrilled at first, managing to get a preapproval in about 20 minutes on the phone. The house ended up being a nightmare, so I promptly emailed her to let her know it wasn't going to work. I asked what to do for a preapproval to give us a price range we were eligible for. All of the sudden, a conventional loan wouldn't be available for enough to buy anything in our area, including the first ...I was thrilled at first, managing to get a preapproval in about 20 minutes on the phone. The house ended up being a nightmare, so I promptly emailed her to let her know it wasn't going to work. I asked what to do for a preapproval to give us a price range we were eligible for. All of the sudden, a conventional loan wouldn't be available for enough to buy anything in our area, including the first house and there were other issues. Rather than giving me ALL of the info I needed to rectify the situation, I was given a vague answer that got me nowhere after numerous calls she directed me to make. I repeatedly asked for more info, but didn't get a response until 24 hours after the initial call about the issue.

Her communication is awful, she will just talk over you and ignore your questions, and I feel like I've been duped into taking a huge hit on my credit to get nowhere. We ended up wasting hours of our and our real estate agent's time for nothing. Find anyone else to work with that actually CARES about you and takes the time to get it right.Read MoreRead Less
Jill Quinn
Reply from Jill Quinn:

Dear Alisha,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Alisha,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

David Hill
Jill was just awful to try to work with. She was very pushy and wouldn’t listen to anything that I had to say. She didn’t have a clue what I was talking about when I would bring up details that I had spoke with her about before. If you didn’t get her the documents she wanted exactly when she wanted them she would call at all hours bugging you for them. She doesn’t seem to understand that people ...Jill was just awful to try to work with. She was very pushy and wouldn’t listen to anything that I had to say. She didn’t have a clue what I was talking about when I would bring up details that I had spoke with her about before. If you didn’t get her the documents she wanted exactly when she wanted them she would call at all hours bugging you for them. She doesn’t seem to understand that people have jobs and lives and things don’t revolve around her schedule. I have worked in sales for years and am a manager at my position now and I would tell you I would never hire somebody like this. It was a horrible experience and due to her lack of customer service I will not be using Rocket Mortgage for anything now or in the future.Read MoreRead Less
Jill Quinn
Reply from Jill Quinn:

Dear David,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is ...Dear David,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Justin Lynch
Excellent customer service. Outstanding. Went above and beyond to help us close the loan
Luke Sain
Jill is friendly and helpful in every way. She is quick to respond, always gives good answers to your questions, and fights to beat any other rate or closing deal you can find.
John Bigelow
Jill was wonderful to work with. She explained everything to us so we could understand the process and feel confident.
Mike Nehls
Jill has been there the entire time for us. Always returning calls and getting things done! She is a gem of a worker for the company.
Michael McWilliams
Jill was incredible. I ran into every bump in the road on my end and she was extremely patient and helpful. I will be recommending Jill to everyone I meet in need of a loan!!
Joseph Walker
very nice lady. she was helpful and unsderstanding
Michael Dietz
Jill help me when other company's wouldn't. very happy doing business's with her. Great service from start to finish.
Peter Singh Jr.
Jill was a great guide throughout the application, approval, underwriting, and closing processes. I am very happy with her service.