Jim LaFontaine

Detroit, MI

NMLS 1497431

Triple Crown Banker

Jim's Reviews

Sharon Furstenwerth
Jim doesn't get this review. The AI associated with Rocket Mortgage does. There are way too many unnecessary emails. They were an annoyance and were not helpful. I also made to assumption that Rocket Mortgage would actually check how much we owed in credit card debt before suggesting a loan amount. We ended up having very little cash out as expected. That is my fault. I should have checked your ...Jim doesn't get this review. The AI associated with Rocket Mortgage does. There are way too many unnecessary emails. They were an annoyance and were not helpful. I also made to assumption that Rocket Mortgage would actually check how much we owed in credit card debt before suggesting a loan amount. We ended up having very little cash out as expected. That is my fault. I should have checked your numbers more carefully.Read MoreRead Less
Jim LaFontaine
Reply from Jim LaFontaine:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have provided better expectations ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have provided better expectations of the loan process. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity.Read MoreRead Less

Joe Coupe
Jim was outstanding working on getting everything completed. He made the entire process smooth and enjoyable. He was very professional and courteous. This is my second closing with Rocket Mortgage, and both times Rocket Mortgage was a pleasure to work with. I recommend them to so many people because of the positive experience that I had. - Joe Coupe
Robert Kowalski
Jim, and the whole team at Rocket, has been a real pleasure to work with. Jim contacted us proactively to alert us of rate reductions to enable us to refinance our current Rocket mortgage from 30 years to 20 years with only a minimal increase in monthly payment.

The closing turnaround time was exceptionally fast and the whole process was successfully completed remotely.

I worked for 33 years in ...Jim, and the whole team at Rocket, has been a real pleasure to work with. Jim contacted us proactively to alert us of rate reductions to enable us to refinance our current Rocket mortgage from 30 years to 20 years with only a minimal increase in monthly payment.

The closing turnaround time was exceptionally fast and the whole process was successfully completed remotely.

I worked for 33 years in banking, with the last 10 in mortgage banking so I know a great deal about the process, the regulations and service requirements. Honestly, Rocket excels on every measure I can think of.

I could not recommend them more. I wouldn't think of dealing with anyone else at this point.Read MoreRead Less
Michael Ryszka
Jim was great with communication. He was very professional and was a great asset during the whole process from the start to closing. I would highly recommend him.
Robert Coon
Jim was great at communicating during our loan process. Enjoyed his professionalism during the process. Great at what he does.
Ed Huffman
Jim was very professional, and a great help with my mortgage transactions. Thanks Jim for your help and assistance.
Jon Kaus
Jim was very patient with me as it took us over a month to come up with our decision to move forward with the loan. He made the process very easy and will be working with him a few years from now once interest rates drop a little to refinance our mortgage.
Angela DeMasi
Jim was very helpful and transparent through the entire loan process. I truly recommend Jim to anyone that is looking for a mortgage of any type.
Lisa Giarratano
I was very lucky to have Jim as my Loan Officer! I have been in many home loan transactions and I would highly recommend Jim for your next purchase or refinance.
He is a true professional in the loan business!
He truly cares about his customers.
Thank you Jim again!!!
Robert Butrico
Highly recommend Jim, and will request him by name for future refinancing needs.